Workflow Coordinator - Jordan

Our client is a leading global consulting firm, helping the world's top businesses, governments and organizations. Looking for a new "Workflow Coordinator".

This position reports to the Head of Visual Communications Services.

Responsibilities

Project Planning & Scheduling

• Manage the VCS booking system and maintain a well-communicated schedule and up-todate entries for all phases of the VCS projects.
• Prioritize project work, based on strategic importance, pending tasks, resources availability and deadlines.
• Ensure projects brief/changes are clear and signed off.
• Assist in VCS projects planning including but not limited to briefs, tasks breakdown, time estimation and project framework such as resources and final output definition.

Project Control

• Coordinate input from the client to the internal team and vendor on time.
• Ensure the project meets internal and client expectations in terms of budget, delivery timelines, and strategy.
• Identify/track/manage/mitigate risk on clients projects. Escalate these issues to RPPL, CPL and/or client when necessary to ensure minimal impact to quality, budget, and timeline.
• Actively collect and build on clients feedback to improve deliverables.

Project Communication

• Manage day-to-day client interaction and communicate effectively with clients to identify their needs, set and manage their expectations and propose alternative solutions.
• Provide updates on projects progress, risks, timelines in a timely manner.

Project Accounting & Finance

• Understand the VCS ME pricing model, ensuring that charges reported by resources are aligned with the cost initially communicated to the client.
• Validate and update the VCS booking system.
• Follow up with clients regarding missing data, including charge codes.

Internal Project Reporting & Administration

• Monitor the projects progress and update the VCS booking system.
• Monitor and report client and team satisfaction, projects quality and success metrics.
• Track tasks and sheets, submit reports (iTime, daily tracking sheets, etc.), report VCS deliverables.

Functional Responsibilities

• Handle clients projects autonomously.

• Apply correct use of firm templates and branding guidelines to produce high quality deliverables in an efficient and timely manner.
• Participate in brainstorming sessions, create concepts, develop visuals and finalize projects related to Strategy& and to its clients.
• Support with staff induction.

Knowledge, skills and abilities

Qualifications

• Graphic design college degree
• 2-3 years experience in graphic design. Experience in project coordination is a plus.

Skills

• Fluency in spoken and written English and Arabic
• Good knowledge of PowerPoint and other relevant Microsoft software (Word, Excel)
• Excellent knowledge of Adobe Suite, UI/UX and web design knowledge is a plus