IT Support Executive

As an IT Helpdesk Support, you will be responsible for setting up and maintaining hardware and network systems, providing first-level IT support, and ensuring optimal operation of IT assets across the company. Your role involves troubleshooting issues, coordinating with vendors, and managing IT equipment to support a seamless workflow for users.

Role & Responsibilities:

• Set up, configure, and maintain a variety of hardware including laptops, desktops, printers, scanners, phones, CCTV, routers, modems, and access points; troubleshoot hardware issues to ensure seamless operation.
• Execute Windows formatting, reinstall operating systems, install drivers, set up software, and prepare devices for both new and existing users efficiently.
• Diagnose and resolve hardware-related issues, including device failure and connectivity issues.
• Coordinate with vendors for hardware repair, replacement, warranty claims, and servicing.
• Troubleshoot basic network issues, including Wi-Fi, LAN, router, modem, and access point connectivity.
• Support office and clinic network setup to ensure stable internet access for users and business operations.
• Assist in monitoring network devices and escalating issues to vendors or senior IT when required.
• Manage printer setup, toner tracking, and troubleshoot printing/scanning issues.
• Maintain an updated IT asset inventory, including tracking asset assignment and lifecycle management.
• Deliver first-level IT support to internal users, addressing hardware, software, email, and network-related issues promptly and effectively.
• Prepare IT equipment for new staff onboarding and collect/check equipment during staff offboarding.
• Liaise with external vendors for hardware purchase, repair, replacement, installation, and maintenance.

Requirements:

• Diploma or equivalent qualification in Information Technology, Computer Engineering, or related field.
• Demonstrated prior experience in IT support, focusing on hardware management and helpdesk operations is preferred.
• Basic knowledge of Windows OS installation, formatting, troubleshooting, and software setup.
• Basic knowledge of networking, including Wi-Fi, LAN, router, modem, and access point troubleshooting.
• Familiar with printers, CCTV systems, laptops, mobile phones, and common office IT equipment.
• Good problem-solving skills and willingness to perform hands-on support.
• Responsible, organized, and able to follow up on assigned tasks independently.
• Familiarity with IT asset management best practices and lifecycle management is preferred.

Skills

Troubleshooting, Hardware, Interpersonal Skills, Network Monitoring, Hardware Maintenance, Internet Support, Application Support, Equipment and Systems Repair, System Administration, Hardware Management, Team Player, Electronics, IT Asset Management, Able To Work Independently, Technical Support