Programmatic / Digital Account Manager

Role: Programmatic / Digital Account Manager

Location: Philippines (Hybrid)

Reporting to: Hub Operations Lead

The opportunity

We’re MiQ, a global programmatic media partner for marketers and agencies. Our people are at the heart of everything we do, so you will be too. No matter the role or the location, we’re all united in the vision to lead the programmatic industry and make it better.

As an Programmatic / Digital Account Manager, you sit within Center of Excellence (CoS) and work cross-functionally with Sales, Trading, DnA, Product, L&D and Marketing across JAPAC footprint. You are accountable for the health and growth of key accounts, keeping clients happy, protecting revenue and unlocking new opportunities.

What you’ll be doing

Your main responsibilities will include:

Ad Operations and Client Servicing 

• Own day-to-day servicing for your client portfolio; be the go-to contact for stakeholders across JAPAC.
• Ensure SLAs are met and campaign operations are seamless; surface risks early and partner with relevant teams to fix them.
• Resolve or escalate client issues quickly and calmly, bringing in the right people at the right time.
• Listen actively to clients and internal teams, translating needs into clear actions and opportunities.
• Maintain regular touchpoints (status calls, reviews, QBRs, client entertainment where appropriate) that strengthen relationships and open doors for growth.
• Act as a “trusted advisor”, balancing client priorities with what’s right for MiQ and CoS.

Campaign Operations & Insight Management (85%) 

Pre-campaign: 

• Manage IOs and keep a clear view of the Sales pipeline (Salesforce CRM)
• QA briefs and pre campaign docs to ensure feasibility, accuracy and alignment to client goals and MiQ best practice.
• Project manage creative asset builds & other campaign setup requirements, coordinating across Trading, Design and external partners.
• Manage creative tag trafficking

Campaign activation: 

• Provide clients with timely screengrabs and proof of performance updates.

• Ensure reporting is correctly set up and focused on the KPIs that matter.
• Monitor pacing and performance, working with Trading and DnA to optimise and course correct.
• Troubleshooting campaign issues with the support of AM peers/Trading function

End of campaign:

• Manage and deliver post campaign insights alongside stakeholders from Trading, Sales and DnA teams
• Spot trends and patterns across campaigns that can be fed into future strategy and CoS planning.

Manage re-booking of BAU activity to ensure continuity of revenue and a smooth client experience.Support booking reconciliation and invoice query resolution 

Innovation (15%) 

• Protect and grow MiQ’s accounts via upsell/cross-sell
• Consistently suggest novel approaches for all types of challenges; drive a culture of innovation amongst team members
• Proactively seek to pilot, validate, and improve new ideas or methods and is willing to take calculated risks
• Collaborate with sales and trading to drive performance

YOUR QUALIFICATIONS

• Client- facing experience in Digital Media
• Background in Client Services / Account Management / Sales Support / Ad-Ops 
• Highly organized and conscientious; able to multitask, prioritize, and stay on top of things in a fast-paced environment
• Excellent communication & relationship-building skills
• Independent, proactive and innovative mindset
• A can-do attitude to provide energy, drive and enthusiasm
• Alignment with MiQ's core values 
• Passion for growing your career as the company scales

We’ve highlighted some key skills, experience and requirements for this role. But please don’t worry if you don’t meet every single one. Our talent team strives to find the best people. They might see something in your background that’s a fit for this role, or another opportunity at MiQ. 

What’s in it for you 

MiQ is incredibly proud to foster a welcoming culture. We do everything possible to make sure everyone feels valued for what they bring. With global teams committed to diversity, equity, and inclusion, we’re always moving towards becoming an even better place to work. 

Values:

Our values are so much more than statements. They unite MiQers in every corner of the world. They shape the way we work and the decisions we make. And they inspire us to stay true to ourselves and to aim for better. Our values are there to be embraced by everyone, so that we naturally live and breathe them. Just like inclusivity, our values flow through everything we do - no matter how big or small.

• We do what we love - Passion 
• We figure it out - Determination 
• We anticipate the unexpected - Agility 
• We always unite - Unite
• We dare to be unconventional - Courage   

Benefits:

Every region and office has specific perks and benefits, but every person joining MiQ can expect:

• A hybrid work environment;
• New hire orientation with job specific onboarding and training;
• Internal and global mobility opportunities;
• Competitive healthcare benefits;
• Bonus and performance incentives;
• Generous annual PTO, paid parental leave, with two additional paid days to acknowledge holidays, cultural events, or inclusion initiatives;
• Employee resource groups designed to connect people across all MiQ regions, drive action and support our communities.

Apply Today; Equal Opportunity Employer