Cloud Service Delivery Analyst

As an Cloud Service Delivery Analyst reporting to the Delivery Management Lead, you'll play a critical role in onboarding Nasdaq's Cloud clients during the implementation of our Capital Markets and Regulatory Reporting solutions (Adenza). You'll act as a delivery manager for client engagements, coordinating across implementation, engineering, and operations teams to ensure smooth, well-documented Cloud integrations.

You'll thrive in this position if you're organized, detail-driven, and comfortable working hands-on with customers across time zones - someone who brings structure to complex, multi-tasking environments and enjoys solving problems on the fly.

This role is based in Taguig City, National Capital Region, Philippines, and requires openness to regular night shift work and a high degree of flexibility as priorities shift.

Key Responsibilities

• Act as delivery manager for Cloud clients, coordinating all aspects of onboarding and implementation for Capital Markets and Regulatory Reporting solutions.
• Own project deliverable ETAs, create subtasks, and maintain checklists to track progress end-to-end.
• Partner with the implementation team and customers to plan, inform, and coordinate Cloud Integration activities, promoting best practices and technical guidance.
• Collaborate with the Cloud Operations team to break down and schedule implementation tasks, following up on onboarding issues with Support and Engineering.
• Maintain client-facing implementation documents along with internal procedures and methodology for consistency and reusability.
• Conduct PoCs on new technologies wrt improving delivery where needed.
• Work directly with our implementation team and customer to inform, plan, and coordinate all aspects of Cloud Integration
• Promote implementation of best practices and technical guidance
• Work closely with our Cloud Operations team to breakdown and schedule implementation tasks
• Follow-up Cloud onboarding issues and ensure Support and Engineering are provided with all relevant information.
• Maintain consistent client-facing implementation documents as well as internal procedures and implementation methodology.

Required Qualifications

• Bachelor's and/or Master's degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years' experience working on IT projects within the capital markets industry.
• Understand AI & the concepts briefly
• At least 2 years' exposure to a project environment or support role from a technical or functional perspective.
• Strong communication skills, with experience working directly with customers and cross-functional teams.
• Excellent attention to detail, strong organizational skills, and solid problem-solving/facilitation abilities in a multi-tasking environment.

Nice to Have

• Understanding of Cloud projects and implementation methodology.
• Experience creating reusable reference documentation and procedures.

Additional Information

• Must be open to working night shifts regularly as required by the role.
• Must be flexible and open to frequent changes given the nature of the role.
• Can accommodate occasional weekend work
• Willingness to learn on the job in a fast-paced, evolving environment.

Benefits & Rewards

We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable). In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.

We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.

For more information, visit Nasdaq Benefits & Rewards Career Page.

Should be open to work in night shifts regularly if required.

Should be open to constant changes as the role demands to be extremely flexible.

Should be open minded to learn on the job.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.