Marketplace Operations Analyst (remote in Armenia)

About Mirantis

Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment-on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.

Channel Operations

• Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings - accuracy, availability, and completeness.

• Coordinate product onboarding, updates, and deprecations across all three channels: pricing, SKUs, entitlements, descriptions, and media assets.

• Manage private offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfillment, and post-sale handoff to Customer Success.

• Liaise with AWS/Azure partner teams on listing certification, metering integration, and marketplace program requirements.

Project & Delivery Coordination

• Maintain a consolidated project tracker (Jira) across all active eCommerce initiatives - launches, integrations, catalog changes, and process improvements.

• Run sprint planning, status meetings, and async standups; surface blockers early with clear context and a proposed path to resolution.

• Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery.

• Coordinate UAT cycles: define test cases, assign testers, consolidate results, and own sign-off.

• Drive process automation with an AI-first mindset - identify repetitive workflows and lead their automation using available AI tooling, including Claude Enterprise.

Business Analysis

• Elicit, document, and validate functional requirements for eCommerce initiatives: listings, checkout flows, entitlement logic, pricing models, and integration changes.

• Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams that Engineering and QA can act on without clarification loops.

• Map end-to-end data flows across the commerce stack - Webstore → NetSuite ERP → AWS/Azure metering APIs - and document integration gaps with proposed solutions.

• Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements: metering, SaaS contract integration, and private offer mechanics.

Reporting & Cross-functional Collaboration

• Produce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales - covering channel activity, launch status, fulfillment health, and key commerce metrics.

• Build and maintain dashboards (Looker / Snowflake / Google Sheets) tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation.

• Act as the primary coordination point with Finance - align on order volumes, entitlement provisioning, and period-close data requirements.

• Partner with Sales to provide marketplace deal analytics and fulfillment visibility that supports pipeline reviews and forecasting.

• Document and maintain SOPs for recurring commerce operations: listing updates, promo setup, refund processing, and entitlement provisioning.

Must-have

• 2+ years in a business analysis or project coordination role covering digital commerce, SaaS licensing, or cloud marketplace channels.

• Hands-on experience with AWS Marketplace or Azure Marketplace - listing management, private offers, metering, or SaaS contract mechanics.

• Proficiency with Jira for project tracking and Confluence for documentation.

• Experience with BI and data warehouse tooling (Looker, Tableau, Snowflake, or equivalent) - able to build and maintain reports independently.

• Strong written communication: SOPs, status reports, BRDs, and stakeholder emails produced independently and on time.

• Comfort working across time zones in a fully remote, async-first environment.

Nice-to-have

• Familiarity with WooCommerce, Stripe, or similar eCommerce platforms.

• Exposure to ERP or financial systems (e.g. NetSuite) from a reporting or order-management perspective.

• Experience in QA or UAT coordination - writing test cases, managing cycles, driving sign-off.

• Exposure to AI tooling for workflow automation - LLMs, prompt engineering, or no-code AI integrations.

• Understanding of Kubernetes, container, or cloud infrastructure product categories.

• PMP, PMI-ACP, CBAP, or equivalent certification.

What does Mirantis offer you?

- Work with an established Silicon Valley leader in the cloud infrastructure industry;

- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;

- Be a part of cutting-edge, open-source innovation;

- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;

- Professional development and training;

- Attend conferences and working groups;

- Company outings, happy hours, hackathons, and tech talks;

- Receive a competitive compensation package with a strong benefits plan.

It is understood that Mirantis, Inc. may use automated decision-making technology (ADMT) for specific employment-related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to [email protected]

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