HR Operations Coordinator and Office Manager

HR Operations Coordinator and Office Manager

MishiPay

Bangalore

Fixed CTC plus 20% variable bonus

About Us

MishiPay is an international leader in next-generation checkout technology, helping retailers bring the convenience of e-commerce into physical stores. Our platform enables seamless in-store checkout through mobile self-checkout, kiosks, mPOS, RFID, and click-and-collect solutions.

We work with leading global retailers across multiple markets and continue to scale internationally. As a growing business, we are looking for a positive, empathic, proactive and highly organised HR Operations Coordinator / Office Manager to support our people operations and wider employee experience initiatives.

Who Are We Looking For?

This role will suit a highly energetic, positive and upbeat individual, who has at least 3-4 years of HR Ops and Office Management experience within a busy, fast-paced growth environment, ideally startup or scaleup. You must be comfortable doing both HR Ops and Office Management, and willing to work the odd weekend or additional hours when necessary. You'll enjoy building relationships with the rest of the team both in Bangalore and internationally.

We're looking for someone who can progress, who wants to grow their career within HR Ops. It's essential you have exceptional English skills and at least 2 years of significant experience in KEKA HRIS. You will have used it to administer everything from employee absences, onboarding, offboarding to managing reports etc.It's absolutely essential that you're used to working at pace within a smaller/startup organization, ideally in tech.

We'd love to speak to you if you've also embraced AI to automate and streamline HR processes and procedures.

The Role

This is a broad and hands-on role supporting HR operations and employee coordination across the business. You will work closely with leadership, the rest of the HR team and employees across multiple departments, helping to ensure smooth day-to-day HR administration while contributing to a positive employee experience. You will also support our busy office in Bangalore, organising office refurbishments, supplies, catering, and company events.

You will have previous relevant HR Operations and Office Management experience and you MUST have prior experience in using and administering KEKA HRIS. It's absolutely essential that you're used to working at pace within a smaller/startup organization, ideally in tech.

The role would suit someone who enjoys variety, takes ownership, is highly organised, and is comfortable balancing administrative responsibilities with people-facing coordination.

Key Responsibilities

HR Operations

• Support onboarding and offboarding processes for employees globally
• Prepare employment documents, HR letters, and maintain employee records on KEKA and within GSuite and Sprinto
• Manage and maintain accurate employee data within Keka HR
• Coordinate probation reviews, holiday tracking, attendance, and HR documentation through Keka
• Solve issues relating to Keka HR quickly and efficiently
• Assist with benefits administration and employee queries
• Assist with payroll coordination
• Support compliance processes and maintain confidential HR records
• Coordinate internal HR communications and company-wide updates
• Assist with employee engagement initiatives and wider people projects
• Deal with low-level ER issues, and escalate where necessary

Office & Employee Coordination

• Support the day-to-day coordination of the Bangalore and Pune office environments
• Coordinate office supplies, equipment, and vendor relationships for the India offices
• Manage office stock, kitchen supplies, snacks, and refreshments in India
• Coordinate with the office cook/catering arrangements for the Bangalore office
• Organise team events, socials, celebrations, and employee engagement activities for the Bangalore and Pune teams
• Support operational coordination relating to the Bangalore office where required
• Act as a key point of contact for Bangalore office-related queries and employee support

Requirements

As well as the experience listed above, you will also have:

• Previous experience within HR administration, HR operations & office coordination in a small or startup environment
• Previous hands-on experience using Keka HR is essential, at least 2 years
• Some experience in dealing with ER issues
• Strong organisational and administrative skills
• Excellent communication and interpersonal skills. You'll be a super-positive and upbeat person capable of building relationships across all regions and levels.
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and discretion with confidential information
• Comfortable working independently and taking ownership of tasks
• Strong Microsoft Office / Google Workspace skills
• Previous startup or scale-up experience beneficial
• Strong experience in using various types of AI to automate processes
• A combination of commercial understanding and a people approach that will add value to a growing tech business
• Some understanding of India Employment Laws, specifically Karnataka

What Will Make You Successful in This Role

• Proactive and solutions-oriented mindset
• Comfortable operating in a fast-moving and evolving environment
• Strong people skills and a positive, approachable attitude
• Collaborative, calm under pressure and an empathic approach where needed
• Ability to balance structure and flexibility
• Strong follow-through and attention to detail
• Enjoys supporting both operational and employee experience initiatives

Why Join Us

• Opportunity to work closely with leadership within a growing international tech company
• Broad exposure across HR operations and employee coordination
• A collaborative and fast-paced environment with genuine ownership
• Opportunity to help shape employee experience as the company grows
• Competitive compensation and benefits

We also offer:

• Bonuses
• Unlimited holidays
• Hybrid Working (36 days WFH a year)
• Monthly Employee Awards
• A small monthly training budget
• Company events
• Free lunch in Bangalore
• MacBook
• Career progression and a chance to work with some of the brightest minds in tech

Note

We follow a direct hiring model and are not engaging with recruitment agencies for this role.