Incident Manager

MKS · Lasers & Laser Systems · Chemical Manufacturing · Python · PowerShell · Bash · 3 days ago

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Salary

≈ $13k – $29k per year (Estimated)

Location

In office (Gurgaon)

Experience

8+ years exp

Employment

Full-Time

First seen by Alion on Oct 27, 2026. MKS scores B on the Alion truth index.

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MKS

MKS Instruments is an American company founded in 1961 that makes the instruments, subsystems and process control equipment inside semiconductor manufacturing tools, which means it sells mainly to the equipment makers rather than to chip fabs directly. Its portfolio covers vacuum and pressure measurement, gas and liquid delivery, power supplies, lasers and photonics, and, since the Atotech acquisition, the chemistry used in advanced packaging and printed circuit board plating. Headquartered in Andover, Massachusetts and listed on Nasdaq, it carries substantial debt from that acquisition and is exposed to the semiconductor equipment cycle at one remove.

mks.com · HQ: Andover, United States · Chemical Manufacturing · Lasers & Laser Systems · Semiconductor Equipment · 1001-5000 employees · Est. 1961

Tech stack of MKS

A Day in Your Life at MKS:

The Major Incident Manager is responsible for managing the lifecycle of major incidents, ensuring timely resolution, effective communication, and minimal business impact. This role acts as the central point of coordination during critical outages and drives post-incident reviews.

You Will Make an Impact By:

Incident Coordination
Take ownership of major incidents from detection to resolution.
Initiate and lead technical bridge calls with relevant teams (Infrastructure, Application, Network).
Ensure timely engagement of SMEs and escalation to leadership when required.
Communication
Provide regular updates to stakeholders during incidents.
Maintain clear and concise communication across technical and business teams.
Issue incident notifications and status reports as per communication plan.
Documentation
Record incident timeline, actions taken, and decisions made.
Ensure accurate incident ticket updates in ITSM tool.
Drive post-incident RCA and problem management activities.
Process Compliance
Adhere to ITIL Incident Management best practices.
Identify gaps and recommend improvements in incident handling processes.

Skills You Birng:

Strong understanding of ITIL framework (Incident & Problem Management).
Excellent communication and leadership skills.
Ability to manage high-pressure situations and make quick decisions.
Familiarity with ITSM tools (ServiceNow, Jira, etc.).
Basic technical knowledge of infrastructure and applications for effective coordination.
High-level knowledge of Windows/Linux OS, Networking fundamentals, AWS, Azure, and Cloud computing.
Experience with monitoring and ITSM tools.
Ability to analyze logs and troubleshoot application/service issues.
Basic scripting skills (PowerShell, Bash, Python preferred).
Good communication and problem-solving skills.
Bachelor's degree in IT/Computer Science or related field.
8+ years of experience in IT operations, with at least 3 years in incident management.
ITIL Foundation certification preferred.

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