Staff Content Designer - Send

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done?

How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done - because people without borders deserve money without borders.

What you’ll be doing:

The Send squad is central to Wise's mission of building an open, fair and human financial system.

In this role you'll be part of the Pricing squad - the team responsible for how customers understand and experience pricing across all Wise products. Thinking strategically and systematically about pricing, you’ll develop scalable systems that communicate price consistently across the entire consumer experience - from initial price comparisons, to complex promotional mechanics and intricate dynamic pricing scenarios.

You'll also be part of the Content Design Guild, and will regularly collaborate with the content community across Wise.

Here’s how you’ll contribute:

• Get to know our customers and their relationship with pricing - empathise and understand how people perceive, compare, and make decisions about financial costs across diverse markets and use cases

• Own the strategic design of pricing systems that scale across all Wise products and markets, thinking systematically about how pricing information, discounts, promotions, and dynamic pricing scenarios work cohesively across the entire customer experience

• Demonstrate sound systems thinking by designing foundational pricing systems, patterns, and frameworks that can be implemented consistently across different product teams while maintaining flexibility for local market needs

• Deploy the full range of content design skills to discover, design, and deliver scalable pricing experiences - working at both the strategic systems level and detailed messaging level to ensure consistency and clarity

• Collaborate across multiple teams and solve complex problems with cross-functional partners - including global and regional product teams, marketing, finance and compliance

• Establish yourself as the go to content designer on pricing related design challenges across the organisation

• Help other designers grow through feedback and skill shares

This role will give you the opportunity to:

• Deliver impact and ship work you’re proud of - your work will play a critical role in how customers understand and trust Wise's pricing across all products

• Shape the future - you help decide what opportunities to work on within pricing experience, defining success metrics and taking responsibility for outcomes

• Elevate product quality. You define what 'good' looks like for pricing experiences, setting ambitious goals and high standards for yourself and influencing others

• Be part of a positive change in the world. We're fixing a broken, greedy system by making pricing transparent and fair, putting people in control of their money

About you:

• An accomplished Staff Content Designer with experience shipping world-class consumer products

• Comfortable navigating complexity and ambiguity - and can successfully collaborate in this environment

• Strong cross-functional collaborator, skilled at advocating for design-led approaches and building positive stakeholder relationships

• An evidence based designer who can articulate decisions clearly, credibly, and is able to influence how teams define success metrics

• Experience with AI tools, and see the potential for AI to enhance design processes and user experiences

• Exceptional content craft, systems thinking, and a desire for quality

• Highly empathetic, both to customers and the people you work with

• Willingness to grow, and able to give and receive feedback

Heads up, this probably isn’t for you if:

• Your experience is mostly in marketing content, advertising, copywriting, journalism or social media - and you have no hands-on experience of content design or working in UX

We’re people without borders - without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Additional Information

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.