Sr Customer Care Performance Analyst

Requisition ID: [[id]]

Cheers to creating an incredible tomorrow!

At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.

We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes.

Here’s to crafting careers and creating new legacies.

Crafted Highlights

In the role of Senior Customer Care Performance Analyst working in Milwaukee, WI you will be part of the Supply Chain Digital Enablement team. You will effectively utilize information systems and business processes to develop, publish, and maintain key performance indicators, analytical capabilities, and data products that support our customer care program. You will work closely with the Director of Supply Chain Strategy, Customer Care Manager, and Supply Chain stakeholders to develop scorecards and dashboards to support the customer care program. You will analyse results to identify opportunities and provide recommendation for performance improvements.

This position reports to the Director, Supply Chain Digital Enablement, and works closely with Manager, Supply Chain Performance Management, and works closely with our supply chain teams, as well as our cross functional partners throughout the organization.

What You'll Be Brewing

• Lead and execute the department's 90-Day Plan, driving loss elimination initiatives, capability building, and long-term problem-solving efforts.
• Coach, mentor, and develop team members through daily management systems, skill development, technical mastery, and continuous improvement activities.
• Facilitate Daily Direction Setting (DDS) meetings and ensure timely execution of safety, quality, and operational priorities.
• Oversee critical utilities operations, ensuring safe, efficient, and reliable equipment performance while promoting best practices in asset care and maintenance management.
• Lead a team of talented employees by providing clear direction, consistent coaching, performance feedback, and development opportunities.

• Design, develop, and publish key performance indicators that monitor and guide the customer service improvement initiatives of our Supply Chain stakeholder partners.
• Implement analytics tools and data visualizations that provide clear, actionable insights into brewery, supply chain, and distributor performance metrics that support driving long term change, improved customer collaboration, and world class customer service.
• Lead initiatives to enhance the usability and functionality of reporting tools, acting as both a governance authority and a training resource for the extended Supply Chain community.
• Proactively engage with internal stakeholder teams to anticipate needs and deliver custom analytical support for special projects and strategic planning efforts.
• Use analytical tools to create insights and provide recommendations for improvement in performance metrics across Supply Chain while educating on the metrics and drivers behind the performance results.
• Seeks ways to continuously improve Supply Chain execution results by partnering with key stakeholders to identify data gaps.
• Develops strategies into action plans, sets priorities for others, exerts influence, and makes decisions within limited guidance on behalf of team.

Key Ingredients

• 5+ years of experience in Analytics, with a focus on Supply Chain.
• Bachelor’s degree in Data Analytics, Data Science, Information Systems, Business Operations, related field, or equivalent professional experience.
• Experience using visualization software such as Power BI or Tableau to transform complex data into clear, impactful business insights.
• Experience using Python, SQL, or similar programming languages for data analysis, process improvement, and automation is highly preferred.
• Familiarity with cloud-based data platforms such as Databricks, Snowflake, or Amazon Web Services, with awareness of how these tools enable advanced analytics at scale.
• Possess a proven track record of achievement in a high-speed, high-volume manufacturing environment focusing on analytics.
• Demonstrated experience in managing large-scale reporting projects, displaying a deep understanding of complex data environments and strategic report deployment.
• You are confident and competent. You are diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships within the business
• You are serious about delivering results and take pride in a proven track record in delivering.
• You are a skilled critical thinker focused on driving change; your constant curiosity fosters your innovative style and you can equally execute ideas given to you.
• Knowledge of SAP Business Objects and SAP transactional systems and processes.

Beverage Bonuses:

• Flexible work programs that support work life balance including a hybrid work model of 4 days in the office
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!
• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities

• We care about our communities, and play our part to make a difference - from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
• Ability to grow and develop your career centered around our First Choice Learning opportunities
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences #LI-BB1

Job Posting Grade: [[filter5]]

Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail [email protected].

Pay and Benefits:

At Molson Coors, we’re committed to paying people fairly and equitably for the work they do.

Job Posting Total Rewards Offerings: [[CustJobPostingRangeMinimum]] - [[CustJobPostingRangeMaximum]] (posting salary range) + [[CustBonusTarget]] % target short term incentive + [[custltipvalue]] target long term incentive + $23,000 on average spent on benefits per employee, including but not limited to health, dental, vision, retirement with above market employer match, wellness incentives and EAP + paid time off (including holidays, vacation days and sick days).

The posting range provided above for salary is what we, in good faith, believe we would pay for this role at the time of this posting. We ultimately pay based on a number of non-discriminatory factors that inform pay decisions including but not limited to the required work location, previous work experience, skill set and internal equity.