Associate, Insurance Operations

Associate, Insurance Operations

About Us 

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Insurance team is dedicated to empowering consumers in Asia by delivering a seamless and user-friendly digital platform. Our goal is to enable individuals to confidently and independently select the insurance coverage that suits their needs, ensuring they receive the protection they deserve. We focus on making our approach to customers relevant, actionable, and rewarding, creating a trusted space where individuals can make informed decisions about their insurance. Join our team and contribute to making insurance accessible and beneficial for all, while engaging in dynamic and rewarding challenges every day.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

As an Insurance Operations Associate, We are looking for an Associate, Insurance Operations to own and maintain content quality across our personal finance products for MoneyHero, ensuring accuracy, clarity, and consistency across platforms. The role requires strong organizational skills, attention to detail, and a comprehensive understanding of insurance brokerage operations.

The Associate, Insurance Operations will be responsible for:

• Manage product, offer, and campaign configurations in Strapi for the MoneyHero market
• Ensure content is correctly structured and mapped to frontend components
• Validate that CTA behavior, labels, and product attributes are configured correctly
• Conduct regular audits to identify outdated, incorrect, or misconfigured content
• Support CMS migrations, enhancements, and content model updates

• Set up and maintain reward forms and offers in Rewards Gateway
• Configure reward logic, eligibility criteria, and promotional messaging
• Ensure alignment between CMS product configuration and reward display
• Support transactional and post-application messaging flows

Cross-functional Collaboration

• Work closely with Product and Engineering teams to validate content requirements for new features and raise or document content-impacting technical issues
• Coordinate with the MoneyHero market's Commercial and Campaign teams to support provider requests
• Assist Analytics and BA teams with click tracking and attribution setup when required

In this role, we are looking for someone with:

• 2 to 3 years of writing experience
• Fluency in Traditional Chinese (reading, writing, and speaking), able to create and manage content in Traditional Chinese for the MoneyHero market
• Strong command of the English language for cross-functional collaboration, with strong writing skills that emphasise efficiency and accuracy
• Meticulous and detail-oriented
• Hands-on experience with content management systems such as WordPress, HubSpot, ContentStack, or Strapi (Strapi experience strongly preferred); familiarity with Google Optimize is a plus
• Excellent verbal communication and interpersonal skills
• Willing to learn and adapt in a fast-paced environment
• Able to prioritise and complete assigned tasks

Good to Have:

• A keen interest in personal finance, ideally with familiarity with the MoneyHero market's financial products
• Knowledge in UI/UX writing
• Experience supporting content QA or CMS migrations

What can you expect from us?

Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.

Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.

Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.

Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group

EEO Statement

MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

Important Information for Job Applicants

Recruitment fraud and fake job postings have become increasingly common and sophisticated. At MoneyHero Group, we are committed to maintaining a fair, transparent, and secure hiring process, and we take candidate trust and safety seriously.

Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group.

MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process.

If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at  [email protected] to verify.