IT Office Support Specialist

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Monks is seeking a highly motivated IT Office Support Specialist to join our team in the Sydney office. This role is crucial for ensuring the smooth operation of our workspaces, providing top-notch technical support to our AU Monks, and maintaining a functional, well-organized office environment from an IT perspective. You will be a vital part of the Global IT team, focusing on in-office support, asset management, and delivering world-class, face-to-face customer service.

Key Responsibilities:

• Act as the primary on-site contact for technical issues. Provide first-line support for troubleshooting, addressing issues with computer hardware and software (Mac/Windows).
• Install, support, and perform routine maintenance on all in-office hardware (computers, printers) and software. This includes diagnosing, repairing, or replacing IT equipment as necessary.
• Ensure the proper functioning of meeting room equipment and technology. Support presentations and events. Maintain general tidiness, including cable management, and conduct regular checks to ensure all workstations are complete and operational. Assist with office moves where IT support is needed.
• Be responsible for all IT equipment. Maintain organized storage, keep accurate track of stock, and notify the team when inventory levels are low. This includes maintaining ISO documentation (inventory and asset tracking), processing broken hardware/repairs, and managing the equipment lifecycle/recycling.
• Handle the IT aspects of colleague transitions, including setting up new Monks, shipping/receiving new hire equipment, and arranging equipment pickups for offboarding.
• Keep IT documentation and policies up to date.
• Assist with deploying new applications and technical solutions.
• Although primarily dedicated to Sydney, support the wider IT team by resolving FreshService tickets and addressing queries in Slack.
• Build a strong relationship with all Monks and teammates, promoting a team-oriented attitude and fostering a collaborative environment.

Skills & Qualifications:

• 1+ years of experience in a customer service or technical support role.
• Knowledge of macOS and Windows is a strong plus. Also working with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.
• Proficiency in printer troubleshooting and maintenance. Experience setting up and maintaining meeting room hardware/software. Ability to troubleshoot and respond to simple networking/WiFi questions.
• Must have strong interpersonal communication and relationship-building skills. A considerable level of independence is required as you will often work alone while representing the Global IT team.
• Must be a fast and flexible self-starter, able to manage time effectively, prioritize numerous projects, and provide creative, out-of-the-box solutions to complicated problems. Certifications are preferred but not required.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery-taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents-and resonates with-the world around us.