SALES ENGINEER

Sur la base des activités confiées par sa hiérarchie, l’ingénieur(e) commercial(e) s’assure du développement commercial (volume d’affaires, marges, satisfaction clients, etc.) et des ventes (projets, matériels, etc.) de son périmètre.

Il(elle) anime, suit et développe son portefeuille client de son périmètre, sur la base de la politique commerciale définie par la direction.

Job Description Summary

Based on the activities assigned by his/her hierarchical superiors, the sales engineer is responsible for the commercial development (business volume, margins, customer satisfaction, etc.) and sales (projects, equipment, etc.) of his/her scope.

He/she leads, monitors and develops the customer portfolio within his/her scope, based on the sales policy defined by management.

Job Description

- Develop customer loyalty and sales in the area (participation, prospecting, customer visits, promotion of offers, portfolio management, etc.)

- Identify customer needs, define the probability of success and propose an appropriate solution (technical and commercial), while ensuring that risks (payments, returns, contracts, etc.) are controlled

- Build and negotiate commercial and technical offers in collaboration with stakeholders (quotations, costings, bids, etc.)

- Negotiate and conclude business deals in compliance with commercial conditions (general terms and conditions of purchase and sale, terms of payment, applicable penalties, etc.)

- Preparing responses to calls for tender and customer enquiries

- Analyze the market and monitor the competition in order to identify new opportunities (markets, customers, technologies, etc.)

- Update customer data in business tools (contacts, e-mail addresses, customer fleets, etc.) and competitor data

- Enter opportunities and actions (sales proposals, visit reports, etc.) into business tools

- Manage project launches (kick-off meetings, documentation, etc.) with internal and external stakeholders

- Support project implementation (compliance with contractual commitments, etc.), in collaboration with internal stakeholders

- Negotiate additional work to complete projects

- Contribute to the resolution of customer disputes and the collection of accounts receivable, in collaboration with internal stakeholders

- Assemble financing files in collaboration with external financial organizations or manufacturers, where appropriate

RESPONSIBILITIES AND SCOPE FOR ACTION

- Ensure the sales development of your area of responsibility

- Ensure that sales targets and profitability are met within the scope of your responsibilities

- Contribute to the management of commercial disputes and collections within its perimeter

- Know and apply internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

DIPLOMA(S) AND/OR EXPERIENCE(S)

5 years' higher education in sales or engineering and/or significant experience preferred

SPECIFIC KNOWLEDGE(S)

Technical skill(s)

- General commercial knowledge (sales, negotiation, customer relations, etc.)

- General product knowledge (ranges, features, etc.)

- General knowledge of IT tools and information systems

- Advanced intermediate level in English (B2)

Behavioral skill(s)

- Good interpersonal skills

- Active listening

- Thoroughness

- Ability to analyze

- Ability to synthesize

- Reactivity

- Perseverance