TECHNICIEN CONFIRME

ACTIVITES SIGNIFICATIVES

Expertisetechnique

• Soutenir et intervenir auprès des équipes opérationnelles en cas de difficultés techniques

• Argumenter techniquement les dossiers de garantie et transmettre les éléments aux parties prenantes internes (service garantie, etc.)

• Participer ou contribuer à la rédaction des modes opératoires, en collaboration avec les équipes produit

• Transmettre une expertise technique à destination des parties prenantes internes (équipes opérationnelles, etc.) ou ponctuellement externes (clients, etc.), en collaboration avec les équipes formation technique

• Encadrer fonctionnellement les différents prestataires sur des chantiers

Intervention

• Réaliser des diagnostics courants ou complexes en collaboration avec l’assistance techniqueou sa hiérarchie

• Etablir les listes des pièces nécessaires à la réalisation des travaux afin d’établir un devis si nécessaire

• Effectuer une analyse de risque avant intervention

• Préparer les interventions (pièces, consommables, outils, etc.)

• Préconiser des solutions de remise en état aux clients(changement, réparation, etc.)et transmettre les informations aux parties prenantes internesafin d’établir une offresi nécessaire

• Réaliser des interventions de maintenance préventive et curativecourantes et complexesdes matériels (révisions,réparations,etc.) sur la base des plans de maintenances et des gammes opératoires

• S’assurer du bon fonctionnement des matériels après intervention

• Réaliser des essais de fonctionnement et de performance des matériels avant et après intervention

• Comprendre et utiliser la documentation technique (manuels, etc.)

• Réaliser toutes misesen service des matériels

• Paramétrer et calibrer les matériels (électronique embarquée, etc.) sur la base de l’application client

• Confirmer ou infirmer la qualification des ordresde réparation (facturable, garantie, contrat, etc.)

• Indiquer les opportunités d’interventions supplémentaires dans l'outil métier

• Renseigner les différents documents et outils métiers, relatif aux opérations (rapportsd’intervention, heure travaillées, carnets de bord, etc.)

• S’assurer du bon fonctionnement des matériels après intervention

• Rendre compte quotidiennement de ses activités à sa hiérarchie(alertes, tâches réalisées, etc.)

• Intervenir ponctuellement en renfort sur un autre périmètre (géographique, secteur d’activité, etc.)

Job Description Summary

On the basis of the activities assigned by his/her superiors, the senior technician carries out itinerant interventions and carries out work (repairs, maintenance, etc.) and commissioning on equipment and installations.

He/she provides technical support to operational teams.

Job Description

Technical expertise

- Support and intervene with operational teams in the event of technical difficulties

- Provide technical justification for warranty claims and pass on information to internal stakeholders (warranty department, etc.)

- Participate in or contribute to the drafting of operating procedures, in collaboration with the product teams

- Transmit technical expertise to internal stakeholders (operational teams, etc.) or external stakeholders (customers, etc.), in collaboration with technical training teams

- Functional management of various service providers on worksites

Intervention

- Carry out routine or complex diagnostics in collaboration with assistance or his hierarchy

- Draw up lists of parts required for the work to be carried out, in order to draw up an estimate if necessary required

- Perform a risk analysis prior to intervention

- Prepare work (parts, consumables, tools, etc.)

- Recommend refurbishment solutions to customers (replacement, repair, etc.) and pass on information to internal stakeholders in order to draw up a quotation if necessary

- Carry out routine and complex preventive and corrective maintenance work on equipment (overhauls, repairs, etc.) based on maintenance plans and operating procedures

- Ensure that equipment is in good working order after intervention

- Carry out functional and performance tests on equipment before and after intervention

- Understand and use technical documentation (manuals, etc.)

- Carry out all equipment commissioning

- Parameterize and calibrate equipment (on-board electronics, etc.) on the basis of customer application

- Confirm or deny the qualification of repair orders (billable, warranty, contract, etc.)

- Indicate opportunities for additional interventions in the business tool

- Complete the various business documents and tools relating to operations (reports, etc.). hours worked, logbooks, etc.)

- Ensure that equipment is in good working order after intervention

- Report daily on activities to line management (alerts, tasks carried out, etc.)

- Occasionally provide back-up on another perimeter (geographical, sector, activity, etc.)

RESPONSIBILITIES AND SCOPE FOR ACTION

- Guaranteeing the quality and timeliness of itinerant operations

- Ensuring the conformity of the workstation and tools provided

- Providing technical support for operational teams

- Know and strictly apply health and safety rules (personal protective equipment, procedures, working alone, etc.)

- Know and strictly apply the rules of the customer's risk prevention plan

- Know and strictly apply environmental rules (sorting, anti-contamination, etc.)

- Respect standard times

- Know and apply internal and external compliance procedures and rules

- Perform on-call duties as required

PROFESSIONAL KNOWLEDGE

DIPLOMA(S) AND/OR EXPERIENCE(S)

Vocational baccalaureate to Bac +2 in maintenance, mechanics or electrical engineering and/or significant experience desirable

SPECIFIC KNOWLEDGE(S)

Technical skill(s)

- Knowledge in-depth in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)

- General knowledge of health, safety and environmental regulations

- Basic knowledge of IT tools and information systems

- Intermediate level in English (B1)

Behavioral skill(s)

- Analytical skills

- Relational skills

- Rigor

- Autonomy

- Exemplarity

- Curiosity

- Adaptability

- Responsiveness