IT Support Specialist [6 Month Contract]

Mission Summary

The ideal candidate will be able to simultaneously act as the face of IT, and provide world-class customer service to our end users and executives. The IT Engineer will support and configure the workstations for Motional’s end users, as well as assist with the automation of various tasks. This role is also responsible for managing and enhancing Motional’s end-user experience by aiding in the continuous improvement of our end-user support process, our endpoint imaging practices, and maintaining departmental hardware across multiple sites.

What You Will Do

• Serve as the face of IT, building rapport across teams and delivering an exceptional, world-class customer service experience both locally and remotely.
• Creatively problem-solve and troubleshoot issues as they arise. Properly document and process incident requests to meet SLA requirements, and escalate security, hardware, or software concerns to appropriate stakeholders.
• Proactively monitor AV and conferencing equipment to ensure maximum availability. Manage IT inventory lifecycle through our internal asset management tools.
• Master and execute hardware configuration and imaging processes for workstations and laptops using Motional's standardized practices.
• Learn, document, and continuously improve internal IT processes. Create and maintain clear support documentation for both internal and external consumption.
• Partner effectively with multiple internal and external teams to facilitate the successful completion of projects and align with departmental OKRs (Objective and Key Results).
• Utilize a broad familiarity with IT Security best practices to secure the company's IP and help maintain our departmental goal of 99.99% uptime for all IT services.

Requirements

• 2+ years of experience supporting desktop systems across multiple operating systems (Windows, Mac, & Linux).
• Strong ability to troubleshoot a wide array of problems, ranging from basic networking issues to complex workstation anomalies.
• Solid understanding of IT security practices and their practical application in a corporate environment.
• Capable of performing the physical duties essential to the role, which includes safely lifting, moving, and deploying IT hardware equipment (such as workstations, monitors, and peripherals) across the office.
• A collaborative team player with excellent interpersonal, written, and oral communication skills.
• A highly motivated self-starter who can work effectively with limited supervision.
• A thirst for knowledge and a strong desire to learn new information systems and cutting-edge technologies.

Bonus Skills

• Experience with MDM (Mobile Device Management) administration.
• Familiarity with cellular and mobile device configuration and troubleshooting.

In Return You Can Expect:

• We are a growing IT department and encourage skill set growth among our team. Motional is moving on cutting edge technology and it’s an exciting space to work in.
• We are also an organization that fosters a culture that has a focus on DEI.
• Motional IT Engineers have exposure to a variety of leading edge technology on-premise and in the cloud to deliver capabilities to develop autonomous vehicles and related segments.
• Individuals in this role can expect to have exposure and opportunities to work on large scale storage clusters (PB), high speed networks (100Gbps), high performance compute services in the cloud, and a variety of other industry leading solutions.

Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.

Our journey is always people first.

We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Higher purpose, greater impact.

We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.  

Scale up, not starting up.

Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.

Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit  www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.