Junior Logistics Assistant - PK

About Mous

We are Mous. (Pronounced mouse, not moose.) People deserve tech and lifestyle products that are fit for purpose, perform as promised, and empower them to be their best. That’s why we’re building the go-to brand for products that genuinely deliver. 

For over 10 years, we’ve pushed product performance to its limits, designing from first principles, validating through real-world testing, and investing millions in R&D. In parallel, we’ve built world-class in-house marketing capabilities, creating highly engaging, performance-led content that proves what our products can do and resonates with a passionate, fast-growing community around the brand. 

From throwing phones off dams to launching category-defining products, our ambition is simple: raise the standard of the industry and build one of the most effective consumer brands in the world. 

About the Role

This is a logistics role based in Pakistan, supporting our day-to-day operations across B2C fulfilment; Amazon stock transfers; retail and B2B, including large accounts such as Google G-store. You'll raise and track Amazon transfers and B2B shipments end to end, own the daily reporting on 3PL performance, resolve operational and customer shipping issues as they arise, and support month-end stock movement and adjustment work across our systems.

You'll work most closely with our Logistics Assistant in Pakistan and our Logistics Executive in the UK, and cross-functionally with S&OP, retail/B2B, CX, Finance, as well as directly with our external 3PL partners. It's a broad remit with real ownership from the start: you'll get an end-to-end view of how a scaling e-commerce operation actually runs, at a point where the business is expanding fast following our EU warehouse launch. The role is a strong platform to grow into a wider operations remit as the function scales.

Please note that this role will be situated at our office in Lahore (Upper Mall), working on-site from Monday-Thursday, with Friday being an optional WFH day. The normal working hours will be 10am - 7pm PKT.

About You

You're a good fit if you’re comfortable with data and confident in Excel, including XLOOKUP, IF statements and pivot tables, and you're accurate and consistent in detail-heavy work - reconciliation, labelling, ASNs and invoice validation leave little room for error. You're organised, proactive and able to prioritise sensibly when volume is high, and you communicate clearly and follow through without being chased, which matters when you're working across time zones and cultures with stakeholders in Pakistan, the UK, China, Poland, and the US. You solve problems rather than escalate them unfinished, and you adapt well in a fast-moving environment.

Experience with ERP, Shopify, Amazon Seller Central or a WMS, or prior exposure to logistics, supply chain, 3PLs or a scale-up environment, would be an advantage, but we're just as interested in people with the aptitude and mindset to pick these up quickly.

Key Responsibilities:

• Raise, track and follow through on Amazon transfers and B2B shipments, ensuring bookings, timelines and system records stay accurate from creation to delivery

• Prepare and maintain shipment documentation, keeping records complete and accurate

• Produce daily reports on 3PL performance, flagging exceptions and chasing resolution with the relevant provider

• Troubleshoot and resolve day-to-day operational issues, including customer shipping queries escalated from CX, seeing each through to closure

• Support end-of-month procedures, including replicating stock movements and adjustments across systems so figures reconcile cleanly between platforms

• Provide timely, clear updates to stakeholders on shipment status, operational issues and 3PL performance

• Work closely with the wider logistics team and cross-functionally with S&OP, retail/B2B, CX and Finance to keep information flowing in both directions

• Act as a day-to-day point of contact for external 3PL partners

• Provide support on ad-hoc logistics requests and projects as priorities shift

How will success be measured?

• Amazon transfers and B2B shipments are raised, tracked and closed out on time without chasing, especially through product launch periods and traditional peak periods

• Daily 3PL reporting is reliable enough that Logistics, S&OP and Retail treat it as the source of truth

• Issues are surfaced early with a proposed fix, rather than escalated late or discovered by the customer

• Month-end stock movements and adjustments reconcile cleanly across ERP, 3PL’s WMS/client portals and Seller Central with minimal correction cycles

• Detail-heavy workflows (labelling, ASNs, invoice validation, landed cost allocation) run with a low and falling error rate

• Stakeholders feel informed without having to ask, despite any time zone gaps

• 3PL partners see the person as a credible, responsive point of contact

• By the end of year one, the core workload runs independently and at least one process has been improved or made more efficient

Skills requirements:

We’re looking for someone who has:

• Ability to work across time zones and with people of different cultures

• Sharp problem-solving skills

• Strong communication skills

• Proactive mindset

• Resilience and adaptability

Requirements:

• 0 to 2 years of experience in a relevant role

• Experience in Excel. Should be confident working with data and using formulae (XLOOKUP, IF, Pivot Tables)

• Data entry and reporting skills

• Strong attention to detail

• Strong organisational skills

Nice to have:

• Experience working on relevant platforms: ERP; Shopify; Amazon Seller Central; warehouse management systems (WMS)

• Exposure to logistics, supply chains, or operations (in previous roles, placements, university modules)

• Experience working with 3PLs, fulfilment centers, or carriers

• Experience working in fast-paced environments or similar scale-up/SME environments

• Experience with stakeholder management or working across a wide range of stakeholders

About our offer

We operate a hybrid working model, spending four days a week in our Lahore office to maintain a collaborative, high-energy culture.

Why work at Mous?

• Travel Allowance: Monthly support for daily commuting and work-related travel

• Medical Allowance: Monthly support for you and your dependents

• Long-Term Rewards: One month of paid leave after 5 years’ service

• Competitive Pay: A strong starting salary aligned with your experience and impact

• Dynamic Culture: A collaborative, high-performance, data-driven environment where innovation thrives

• Growth & Development: Opportunities to learn, stretch, and grow through new challenges

• Professional Development: Training budget plus regular Mousterclasses to share expertise across teams

• Charlie HR Perks: Access to exclusive perks and discounts via Charlie HR

• Global Collaboration: Seamless remote collaboration with international teams, including weekly all-hands and virtual socials

Our Values:

Get Results - We take accountability, prioritise impact, and push standards higher.

Work Together - We collaborate openly, challenge constructively, and learn from each other.

Enjoy the Ride - We stay agile, embrace change, and enjoy building something special together.

Our Commitment

Mous is an equal opportunity employer. We celebrate individuality and are committed to building a diverse team with a wide range of experiences, perspectives, and backgrounds.