Associate II - Front Desk
Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 29, 2026.
JOB SUMMARY
Front Desk team members are the face of Movement! They are the first point of contact and essential to creating exceptional member and guest experiences. We're looking for people who will live our mission, to create exceptional climbing, yoga, and fitness experiences that encourage growth and invite connection, by providing a welcoming, approachable, guided entrance into our community. This is a role for team members who love taking the initiative to connect with people and are deeply committed to delivering exceptional service. Our Front Desk team members are hard-working, inclusive, passionate individuals who are excited to invite people to join our community and share their enthusiasm for climbing, yoga, and fitness.
JOB RESPONSIBILITIES
Deliver exceptional service to members and guests
Be a guide:
Provide a welcoming, approachable, knowledgeable presence in all interactions
Get to know members and guests, invite them into the community, and proactively guide them to products and programs that will help them achieve their goals
Bring psych and be a champion of the gym, speaking knowledgably about amenities, features, member benefits and perks, the community, and programs that make Movement special
Execute front desk role functions, including (but not limited to)
Welcome all members and guests, building genuine connections
Conduct gym tours and personalized guided experiences
Educate members and guests about all products including membership and current promotions
Check people in and conduct transactions
Assist members and guests with retail products and sales
Deliver belay checks, conduct floor walks, monitor the gym, and address concerns or unsafe behavior
Perform facility upkeep, projects and cleaning tasks
Instruct introductory classes
Demonstrate a growth mindset through a willingness to learn, be coached, provide constructive feedback, and engage with a sense of curiosity
Manage member and guest concerns and scenarios effectively, with professionalism
JOB REQUIREMENTS
Show up with a positive, adaptable attitude that fosters a welcoming environment
Thrive and build connections in a fast-paced, people-facing role
Through behavior and actions, embody Movement’s core values of growth, connection and integrity
Deliver exceptional service (successful experience in hospitality, recreation, or service industries welcome)
Dependable, take ownership of responsibilities
Clear, effective, and proactive communication
Problem-solving skills to creatively find solutions for member and guest needs
Ability to operate proficiently in front desk software and systems and follow protocol and policies
Passionate about climbing, yoga, and/or fitness and eager to share with others
Ability to instruct Introductory climbing classes (training provided)
Regular evening and weekend availability
ADDITIONAL INFORMATION
This is a part-time position
Starting pay at $18.25-$20.75, based on experience
Benefits include free membership, in-gym discounts, guest visits, and retail discounts
New hires will complete a screening process
Scheduled shift times may vary from week to week or month to month
Availability of at least two weekday shifts and one weekend shift per week
Climbing skills can be taught – if you love delivering exceptional service and have an interest in learning to climb and being part of the community, you are encouraged to apply!
Applications will be accepted until November 15th