Internship Customer Support & Operations
First seen by Alion on Nov 12, 2026.
We are looking for a proactive and organised intern to join our RETAiX team. This role provides hands-on experience in customer engagement, onboarding, data coordination and business technology solutions.
About RETAiX
RETAiX is a retail business technology solution that helps retailers organise, monitor and analyse business performance through data reporting and dashboards. As a Customer Success Intern, you will support customer onboarding, collect business information, coordinate training sessions and provide day-to-day customer support, gaining practical exposure to customer service, retail operations and technology-based solutions. Training and guidance will be provided; no prior working experience is required.
Requirements
Key Responsibilities
- Assist with customer onboarding, follow-ups and general enquiries related to RETAiX.
- Coordinate customer invitations, reminders and attendance for RETAiX Introduction Sessions.
- Support customer bonus redemption and maintain accurate follow-up records.
- Assist with customer data collection, basic data preparation, uploading and reporting.
- Coordinate with customers and internal teams on required information and dashboard setup progress.
- Perform other administrative and operational support duties as assigned.
Requirements / Qualifications
- Currently pursuing a Diploma or Degree in Business Administration, Marketing, Information Systems, Data Analytics or related fields.
- Good communication and interpersonal skills.
- Basic knowledge of Microsoft Excel or Google Sheets.
- Organised, responsible and able to follow up on assigned tasks.
- Willing to learn new systems and work collaboratively with the team.
- No prior working experience required.
Skills
Communication, Interpersonal Skills, Microsoft Excel, Google Sheets, Customer Onboarding, Customer Support, Data Collection, Data Preparation, Training Coordination, Administrative Support