Platform Technical Analyst (Senior)

Job Description

As a Platform Technical Analyst you need to oversee the implementation and optimization of Veeva CRM / Veeva Vault CRM / Salesforce / AWS projects. You will collaborate with stakeholders to gather requirements, design scalable solutions, and ensure design and build with quality. The role involves technical oversight, team mentorship, and maintaining system performance and security. Additionally, you will need to stay updated with Veeva CRM / Veeva Vault CRM / Salesforce / AWS advancements to guide best practices. This position is crucial for aligning Veeva CRM / Veeva VAULT CRM / Salesforce / AWS discovery, solutions and implementations with business objectives.

Responsibilities

Governance

• Establish and maintain a complete asset inventory across the platform estate - AWS accounts and services, Veeva Vault CRM / Veeva CRM applications, Salesforce applications, CMS themes and plugins, API Led Integrations, Software licenses, and related digital assets - ensuring accuracy, ownership, and lifecycle tracking

• Define and enforce ways of working with stake holders, including engagement models, quality standards, SLAs, and delivery accountability

• Drive AI-native ways of working and own the supporting toolset - skill sharing, AI agent hosting and Impact assessment, MCP servers, Security management, and related developer tooling to make AI a default part of how teams deliver

• Ensure compliance with security, data privacy, and regulatory requirements across all platforms and vendor deliverables

Platforms

• Own the technical architecture across Veeva CRM / Veeva Vault CRM , Salesforce , and AWS, ensuring scalability, security, performance, and maintainability

• Proactively manage vendor technology product releases: analyse release notes, remediate impacts where needed, and actively review new features

• Assess new capabilities and come back with clear proposals to leadership and product teams on what to adopt, defer, or ignore

Innovation

• Help drive prototyping of new ideas, tools, and platform capabilities to validate value quickly

• Drive automation across operations, the SDLC, and CI/CD pipelines to improve speed, reliability, and developer experience

• Help execute the AI engineering strategy horizontally across all platforms, ensuring consistency and shared capability

• Drive AI adoption across the delivery teams and product management stakeholders, embedding AI into day-to-day delivery and decision-making

Operations

• Define and run the support model, ensuring issues are triaged, escalated, and resolved within agreed service levels

• Own access management and operational controls across platforms, balancing security with team productivity

• Monitor platform health, manage incidents, and drive root-cause resolution and preventative improvements

Required Qualifications

• Proven software engineering background with hands-on delivery experience

• Strong, demonstrable expertise with AWS (accounts, architecture, security, and operations)

• Solid experience with the Veeva / Veeva Vault platform / Salesforce ecosystem

• Track record of leading global projects and coordinating distributed, multi-vendor teams

• Experience defining technical architecture and platform governance at scale

• Excellent communication and stakeholder-management skills across technical and business audiences

• Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute

Required Experience and Skills

• 10+ years of relevant experience IT Implementation and managing large scale project delivery

• 5+ years of experience in managing and mentoring delivery team of Salesforce / Veeva / AWS (like as Veeva CRM, Veeva Events, Veeva Engage, Veeva Nitro, Veeva Open data, Veeva Promomat, MIS, AWS services both PaaS or iPaaS or SaaS, Salesforce Service cloud, Salesforce Experience cloud, Salesforce Data cloud, Salesforce Sales cloud, Salesforce Marketing cloud, Salesforce Health cloud, Salesforce Agentforce, etc.) preferably emphasis more on Pharma domain CRM and Cloud services landscape

• Prior experience working effectively within a global team, taking strategic direction from leadership and considering input from team members

• Salesforce / Veeva / Veeva Vault / AWS configuration / customization / build working and implementation, integration over API

• Proficiency in Veeva on-line and offline mode (preferably iRep application)

• Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on time

• Should be proficient enough to manage multi-vendor environment

• Strong analytical and problem-solving abilities to design effective solutions

• Excellent verbal and written communication skills for effective collaboration with team members and stakeholders

• Ability to manage project timelines, resources, and deliverables

• Ability to stay updated with the latest Salesforce / Veeva / Veeva Vault / AWS features and best practices

Preferred

• Exposure on Java SDK, GitHub, GitHub Action

• Salesforce / Veeva / AWS certfications

• Pharma domain experience

• Having knowledge of UI / UX

• Exposure or experience on GenAI / Agentic AI models and AI Agent concepts or implementations exposure is nice to have

• Agile understanding and working experience

Required Skills:

Preferred Skills:

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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