Senior IT Application Support Engineer

Job Description

We are seeking an Senior Application Support Engineer with prior experience in an application support role to join our team and help ensure the stability, efficiency, and continuous improvement of our production environment. In this role, you will take ownership of resolving complex production incidents, identifying root causes, and collaborating with multiple teams to enhance the performance and reliability of our systems. You will be instrumental in supporting our loan handling software and related applications, which serve customers across 10+ countries, while driving operational excellence and delivering exceptional user experiences.

This role is perfect for someone who enjoys problem-solving, thrives in a collaborative environment, and has a strong technical foundation-particularly in Microservices, APIs, SQL and analyzing and troubleshooting logs using tools like Kibana. Familiarity with RabbitMQ and Kafka is beneficial, and while our applications are primarily cloud-based (e.g., on Azure), deep knowledge of the hosting platform is not essential.

Key Responsibilities

• Analyze, troubleshoot, and resolve complex business process incidents related to technical and process issues.
• Take ownership of critical production incidents, coordinating effectively with Business, Backoffice, and Development teams.
• Set up and optimize application and process monitoring using appropriate tools to proactively prevent production issues.
• Lead root cause analyses and contribute to the problem management process to enhance system stability. Troubleshoot technical issues, assign priorities, and escalate problems where necessary.
• Create and maintain comprehensive documentation for business processes and system workflows.
• Actively participate in projects, business analysis, development lifecycle processes, and testing of hotfixes.
• Monitor post-deployment activities to ensure production environment stability.
• Mentor and provide training to junior team members.

Required Knowledge and Skills

• 5 Plus years of experience in a business/application support or related engineering role.
• Strong understanding of the IT development lifecycle and Agile methodologies.
• Excellent problem-solving skills, analytical thinking, and attention to detail.
• Ability to manage and prioritize parallel tasks while addressing ad-hoc requirements.
• Exceptional verbal and written communication skills with a collaborative, team-oriented approach.
• Capability to work independently with minimal supervision in a fast-paced environment.
• Experience in the Banking/Financial Services industry, with knowledge of onboarding processes and payment systems is highly advantageous.
• Hands-on experience with tools such as Kibana, JIRA, Confluence and Grafana.
• Familiarity with APIs and microservices architecture.
• SQL knowledge, with the ability to write and optimize simple queries and perform data analysis is welcome.
• Familiarity with Kafka and RabbitMQ, with a basic understanding of message brokering and real-time data streaming, is an advantage.
• Experience with Workday is an advantage.

The starting salary for this position is €2,500 gross per month.

We offer:

• A Truly Global Workplace - collaborate with 40+ nationalities across 25+ countries, embracing diversity, inclusion, and cross-cultural innovation

• Hybrid & Flexible Work - balance your life and career with remote-friendly policies and modern offices across Europe

• A Culture of Growth - accelerate your development with access to LinkedIn Learning, structured mentorship, and internal leadership programmes (HiPo & People Leader tracks)

• Workation Programme - work remotely from abroad for up to 2 months per year and experience new cultures while staying connected and productive

• Financial Growth Opportunities - invest in your future with our share purchase matching programme, doubling your contributions and fostering long-term rewards

• Extra Time to Recharge - enjoy 4 fully paid sick days per year to rest when needed

• Stay Active - access to the MultiSport card, supporting your fitness, wellness, and relaxation goals

• Healthy Office Culture - enjoy fresh snacks and refreshments daily in a modern workspace

• Up Benefia - choose the perks that suit you best with our flexible benefits system, giving you a set budget to spend on categories like fashion, wellness, dining, education, entertainment, and more

We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.

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