CUSTOMER SERVICE EXECUTIVE

Muthoot FinCorp · English · 15 days ago
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Location
In office
Seniority
Junior · 1+ year exp

Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Oct 21, 2026. Muthoot FinCorp scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Muthoot FinCorp

Muthoot FinCorp is a prominent Indian non-banking financial company and the flagship entity of the Muthoot Pappachan Group, dedicated to advancing financial inclusion across the country. The organization offers an extensive range of accessible retail financial solutions, anchored by its core gold loan business alongside microfinance, small business lending, and money transfer services. Headquartered in Thiruvananthapuram, Kerala, it serves millions of customers through a vast nationwide network of thousands of branches.
muthootfincorp.com · HQ: Thiruvananthapuram, India · Money Transfer & Remittances · Business & SME Lending · Microfinance · Consumer Loans & Pawnshops · 5000+ employees
Tech stack of Muthoot FinCorp

Key Job Responsibilities

  • To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
  • Promote and maintain positive relations with all contacts, customers, and potential customers
  • Achieve desired level of productivity to meet & contribute towards branch profitability targets.
  • Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
  • Conduct promotional activities for marketing and drive referral programs for customer acquisition
  • Responsible to handle day to day transactions and valuables.
  • Maintain all data and records related to daily transactions
  • Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

  • Result Orientation
  • Customer Service & Retention Focus
  • Digital Mindset
  • Relationship Building
  • Process Knowledge/ Orientation
  • Effective Time Management
  • Cross Selling / Upselling Skills
  • Business Development
  • Communication Skills - Proficiency in local language and English

Role Requirements

Educational Qualification - Graduate

Experience - Freshers / 1 year experience in lending / financial services

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