Executive Operations Partner

MX is a fintech company on a mission to empower the world to be financially strong. We build technology that helps banks, credit unions, and fintechs deliver smarter, more intuitive financial experiences to millions of people.

Like many startups, we’ve navigated real growth challenges - and we’ve come out stronger on the other side. Today, MX is in a phase of renewed momentum and scale, with a solid foundation and a clear vision for what’s next. This is a place where thoughtful execution matters, innovation is encouraged, and individuals have real ownership over their work.

Our culture values curiosity, accountability, and impact. We give people the space to question assumptions, design better solutions, and help shape how the company grows. If you’re looking to do meaningful work, influence outcomes, and grow alongside a company that’s ready to move fast, you’ll feel at home at MX.

The Executive Operations Partner is a strategic leadership role focused on driving executive-level strategy into measurable execution across MX. This role sits at the intersection of executive vision and organizational operations, directly enabling leadership to focus on high-impact initiatives while ensuring the smooth execution of day-to-day priorities.

The Executive Operations team manages complex cross-functional initiatives, strategic planning processes, and large-scale operational programs that directly support company growth and strategic objectives. This role is essential for translating executive priorities into actionable plans, maintaining accountability across departments, and building a collaborative culture aligned around shared goals. The ideal candidate will possess the maturity, business acumen, and relational skills to serve as a trusted strategic partner to senior leadership while fostering strong partnerships across the organization.

As a Executive Operations Partner, you will own the advancement of strategic initiatives, manage complex operational programs, and drive measurable outcomes that impact company performance. Your success will be measured not just by flawless execution, but by your ability to enhance executive capacity, improve organizational efficiency, and build systems that enable sustained business success.

RESPONSIBILITIES

Strategic Partnership and Capacity Enhancement

• Act as a strategic partner by prioritizing initiatives across competing interests and various departments, providing the Executive with actionable, accurate information to drive informed decision-making.
• Lead and support strategic planning processes across the organization, ensuring alignment with company objectives and facilitating smooth transitions during key projects and organizational changes.
• Oversee the development and execution of strategic initiatives, translating executive vision into measurable goals with clear success metrics and post-execution reviews.
• Maintain detailed, indexed action item lists that support company objectives, driving timely accomplishment of complex initiatives through disciplined project management.

Operational Execution and Policy Implementation

• Ensure the smooth operation of all daily responsibilities within the executive team, serving as the operational backbone that frees leaders to focus on strategic priorities.
• Maintain, track, and manage executive initiatives through proactive accomplishment of complex tasks, with full ownership of initiative status and timeline adherence.
• Identify and implement process improvements to enhance efficiency, designing streamlined workflows and process-driven systems that reduce administrative friction by 10-15% per quarter.
• Work closely with leadership to build systems and frameworks that support strategic planning, improve decision-making efficiency, and enable scalable operations.

Executive Administrative Mastery and Performance Oversight

• Ensure the effectiveness, structure, focus, and outcomes of all necessary meetings, drafting action-oriented agendas, capturing detailed notes, tracking action items, and driving execution to completion.
• Track, manage, and appropriately forecast department reportable metrics and applicable cost center budgets, maintaining 100% accuracy in monthly reporting and <5% variance in quarterly forecasts.
• Implement and maintain live dashboards or reporting systems to monitor key performance indicators across departments and executive priorities.
• Optimize executive travel logistics meticulously, protecting the executive's time and MX resources while maintaining flawless schedule adherence and delivery of all deadlines.
• Maintain clear oral and written communicative support among executives, vendors, clients, and community representatives, serving as a trusted liaison between internal and external stakeholders.

Stakeholder Management and Leadership Development

• Foster a collaborative culture by aligning executives, department leaders, and the entire organization on shared objectives, acting as a liaison between executive leadership and the broader organization.
• Facilitate strong executive team relationships by maintaining regular communication with department leaders and the senior leadership team, ensuring information flows transparently across the organization.
• Work with department senior leadership to enhance the efforts of large groups and major initiatives, providing strategic counsel and operational support to drive cross-functional outcomes.
• Provide administrative project management support and serve as a subject matter expert in the department's area of responsibility, mentoring team members and building organizational capability.

Basic Qualifications

• Bachelor's degree in Business Administration or related field
• 8+ years of experience in executive operations or similar 
• 8+ years managing large-scale, complex operational projects with accountability for timely delivery against agreed-upon timelines and success metrics.
• 8+years in business systems and tools (project management software, analytics platforms, CRM/ERP systems, or equivalent operational technology).

Preferred Qualifications

• Master's degree in Business Administration or related field
• 10+ years of experience in executive operations or strategic leadership roles within a high-growth, venture-backed, or public company environment.
• Prior experience as an executive assistant, chief of staff, or strategic operations manager to C-level executives.
• Demonstrated experience building systems and processes that improved organizational efficiency by measurable amounts 
• Advanced proficiency with Excel, data visualization tools (Tableau, Looker, etc.), or business intelligence platforms for analytics and forecasting.
• Track record of leading cross-functional initiatives or building collaborative programs that spanned multiple departments or business units.
• Experience in fintech, SaaS, or regulated industries (banking, payments, healthcare), demonstrating understanding of complex operational and compliance requirements.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to [email protected].