Care Support Specialist - Weekday

Job Description

• Care Support Specialist
• Schedule: Monday - Friday 8:00 am - 5:00 pm
• Demonstrate commitment to the Paradigm Health mission, vision and core values
• Answer a high volume of incoming calls from patients, families, community partners, referral sources, and team members with professionalism, warmth, and calm attentiveness.
• Provide clear, compassionate, and accurate information, or connect callers to the appropriate department or team member in a timely manner.
• Support patients and families during stressful or emotional moments through active listening, empathy, and respectful communication.
• Establish positive, trust-based rapport with every caller, representing Paradigm Health’s commitment to dignity, service, and responsiveness.
• Accurately log, document, and route all calls using designated systems, ensuring continuity and follow-through.
• Serve as a reliable communication bridge for field staff by relaying messages, supporting coordination, and escalating needs appropriately.

Benefits

Benefits

• Competitive salary
• Mileage reimbursement
• Excellent PTO program (up to 136 hours in first year)
• Every Friday is payday!
• Health, dental, vision
• 401k match program
• Great team environment (Top Workplace Awards)!
• Community Volunteer PTO / Birthday PTO

Requirements

• 1 year of office/admin experience strongly preferred.

• Experience answering phone calls required.

• Experience providing a high level of customer service required.

• Experience with Microsoft Office Suite required.

• Excellent organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Excellent organizational and time management skills.