Senior Salesforce Project Manager

Role Overview

We are seeking an experienced Offshore Senior Salesforce Project Manager to lead delivery execution and project operations for our Salesforce CRM practice within Enterprise Application Services (EAS). The role is accountable for predictable, high-quality project delivery, operational governance, effective stakeholder communication, and close collaboration with onsite client and account leaders.

The successful candidate will combine deep Salesforce delivery experience with people leadership, commercial awareness, and the ability to identify opportunities to expand existing engagements. This leader will align offshore teams with client outcomes, delivery commitments, project financials, and continuous improvement.

Key Responsibilities1. Project Delivery & Execution

·Own day-to-day delivery across Salesforce implementation, enhancement, integration, and support engagements.

·Ensure delivery commitments are met for scope, schedule, budget, quality, and agreed business outcomes.

··Manage project plans, dependencies, risks, issues, change requests, and mitigation actions.

··Establish accountability across project managers, architects, technical leads, developers, testers, and business analysts.

·Drive sprint execution, release readiness, testing quality, defect resolution, and deployment coordination, as applicable.

·Escalate material risks early and lead recovery plans when delivery is off track.

2. Project Operations & Financial Governance

·Own project operating rhythms, including status reporting, delivery reviews, RAID logs, resource planning, and action tracking.

·Monitor budgets, effort burn, estimates to complete, utilization, productivity, margins, and forecast accuracy.

··Ensure timesheets, invoicing inputs, staffing plans, project documentation, and operational controls are completed accurately and on time.

··Track delivery KPIs to identify bottlenecks, quality trends, and improvement opportunities.

·Standardize delivery practices, templates, dashboards, and governance across the Salesforce portfolio.

3. Stakeholder & Client Management

·Act as the primary offshore delivery counterpart to onsite delivery leaders, client stakeholders, and account teams.

·Maintain transparent communication on progress, risks, dependencies, decisions, and delivery commitments.

·Build trust through responsiveness, accountability, and consistent execution.

·Coordinate weekly delivery reviews, governance meetings, steering committee inputs, and action follow-through.

·Manage escalations constructively and align stakeholders on corrective actions and recovery plans.

4. Account Support & Opportunity Identification

··Work with onsite leaders and account managers to identify new opportunities within existing Salesforce accounts.

··Recognize client pain points and emerging needs that could translate into enhancements, new projects, managed services, or adjacent EAS work.

·Contribute to discovery workshops, solution shaping, effort estimation, staffing plans, proposals, and RFP responses.

·Support account planning and provide delivery insights that strengthen client confidence and create expansion opportunities.

·Help ensure proposed solutions are deliverable, commercially sound, and aligned with client outcomes.

5. Salesforce Delivery & Technical Oversight

·Bring strong working knowledge of Salesforce CRM delivery, including Sales Cloud, Service Cloud, integrations, data migration, automation, and release management.

·Partner with architects and technical leads to ensure solutions meet quality, security, scalability, and platform best practices.

··Understand delivery implications of Salesforce configuration, customization, Apex, Lightning Web Components (LWC), APIs, and connected enterprise systems.

··Promote engineering discipline, test automation, documentation, and continuous improvement.

6. People Leadership & Capability Development

·Lead and coach project managers, team leads, and delivery teams, fostering accountability and customer focus.

·Plan capacity, allocate resources, address skill gaps, and support hiring and onboarding.

·Build collaboration across offshore and onsite teams, including effective handoffs and overlapping working hours.

·Encourage knowledge sharing, career development, and consistent delivery practices across engagements.

Required Qualifications

·15+ years of experience in IT services, Salesforce/CRM consulting, project delivery, or enterprise application services.

·Substantial experience managing end-to-end delivery of Salesforce CRM projects or programs.

··Strong understanding of project governance, delivery metrics, financial controls, risk management, and resource planning.

··Demonstrated stakeholder management skills across onsite clients, offshore teams, and senior leadership.

·Experience leading multi-disciplinary teams and managing competing priorities across multiple workstreams.

·Ability to identify account growth opportunities and contribute to solutioning, estimation, and proposals.

·Excellent communication, structured problem-solving, and executive reporting skills.

Preferred Qualifications

·Salesforce certifications relevant to delivery or architecture.

··Experience across Sales Cloud, Service Cloud, Experience Cloud, Salesforce Industry Clouds, or Data Cloud.

··Experience with Agile/Scrum delivery, DevOps, CI/CD, and enterprise integration patterns.

·Experience delivering in a fixed-price or managed-services commercial model.

·Experience supporting US-based clients and coordinating across time zones.

Success Measures

·Predictable, on-time delivery within agreed scope and budget.

·Customer satisfaction, stakeholder confidence, and effective escalation management.

·Project margin, utilization, forecast accuracy, and operational compliance.

·Improved delivery quality, reduced defects, and proactive risk mitigation.

··Successful identification and support of qualified account expansion opportunities.

··Team stability, capability growth, and effective onsite/offshore collaboration.