Principal Engineer

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Total experience: 12+ years.
• Strong experience in leading and establishing a ServiceNow Center of Excellence (CoE).
• Hands-on expertise with ServiceNow App Engine for low-code/no-code application development.
• Strong experience with ServiceNow AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.
• Extensive experience across ITSM, ITOM, ITAM, GRC, and CSM modules.
• Strong understanding of ServiceNow platform architecture, governance, scalability, and best practices.
• Proven experience in building reusable accelerators, frameworks, workflows, integrations, APIs, templates, and automation assets.
• Strong expertise in ServiceNow integrations, scripting, and platform customization.
• Experience driving platform standardization, governance, and enterprise-wide adoption.
• Experience enabling and governing citizen development initiatives.
• Strong leadership experience managing architects, developers, administrators, and business analysts.
• Experience working in Agile environments and enterprise digital transformation programs.
• Excellent stakeholder management, communication, problem-solving, and decision-making skills.
• ServiceNow certifications such as CSA, CIS, CAD, CTA, App Engine, or AI certifications are preferred.

RESPONSIBILITIES:

• Define and execute the vision, roadmap, governance model, and operating framework for the ServiceNow CoE.
• Establish standards, best practices, reusable design patterns, and governance mechanisms across the platform.
• Lead architecture, design, and implementation of ServiceNow solutions across enterprise functions.
• Drive adoption of App Engine and low-code/no-code capabilities to accelerate business innovation.
• Lead implementation and adoption of AI-powered capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.
• Develop and maintain reusable accelerators, integration frameworks, workflows, APIs, templates, and automation components.
• Promote platform scalability, standardization, governance compliance, and asset reusability.
• Collaborate with business and technology stakeholders to identify opportunities for automation and AI-driven transformation.
• Enable citizen development while ensuring security, governance, and architectural compliance.
• Build, mentor, and lead high-performing cross-functional teams.
• Establish training programs, playbooks, and best practices for ServiceNow adoption and development.
• Evaluate emerging ServiceNow capabilities and drive continuous platform innovation.
• Monitor platform usage, adoption, automation outcomes, and accelerator utilization to drive continuous improvement.
• Lead innovation initiatives, hackathons, and internal accelerator programs to maximize business value from the ServiceNow platform.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field