ServiceNow Architect - ITSM/CMDB

Job Title: ServiceNow Architect

Work Location: Bangalore

Mode Of Work: Hybrid

Experience: 9+ Years

Notice Period: Immediate to Max 15 days

Mandatory Skills: ServiceNow Architecture, ITSM, CMDB

Number of Interview Rounds: 3 levels

As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers.

Responsibilities:

- Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery.

- Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures.

- Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications.

- Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.

- Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations.

- Design and oversee integrations between ServiceNow modules and other systems.

- Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges.

- Establish and enforce ServiceNow development standards, coding best practices, and change management procedures.

- Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.

- Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches.

- Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable.

- Advise leadership on strategic platform capabilities, technical direction, and roadmap planning.

- Knowledge of the WSD and Health and Safety module and understanding of the real estate domain is a nice plus.

What we are looking for:

- ServiceNow Certified Master Architect (CMA) certification (highly desirable).

- 8+ years of experience in IT service management and enterprise architecture.

- 5+ years of hands-on experience implementing and customizing ServiceNow solutions.

- Experience with WSD and HSE modules desirable.

- Proven experience architecting complex, multi-instance ServiceNow environments.

- Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements.

- Strong understanding of web services, REST/SOAP APIs, and middleware technologies.

- Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.

- Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices.

- Exceptional verbal and written communication skills, able to interact with all levels in the organization.

- Comfortable with constantly evolving and changing priorities, enjoys new challenges.

- Experience with business analysis or functional real estate knowledge in the professional services industry a plus.

Skills

ServiceNow, ITSM, CMDB, Solution Architect, ServiceNow Architect, ServiceNow Implementation, Solution Implementation