IT Service Manager (m/w/d)

Logwin · German: B2 · English: B2 · Transportation & Logistics · Logistics · 25 days ago
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Salary
≈ $52k – $107k per year (Estimated)
Location
In office (Großostheim)
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 2, 2026. First seen by Alion on Feb 20, 2026. Logwin scores A on the Alion truth index.

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Profile match

Logwin

Logwin is a transport and logistics group headquartered in Grevenmacher, Luxembourg, offering sea and air freight, project logistics, China rail services, warehousing, contract logistics and e-fulfillment for industrial, automotive, chemical, retail and healthcare customers. Logwin AG is listed on the Prime Standard of the Frankfurt Stock Exchange and works from about 190 locations in more than 40 countries, with a large network of sites in Germany and Austria. It hires freight forwarding clerks for sea and air freight, dispatchers, sales and inside sales staff, accounting team leads and apprentices and dual-study students in logistics.
logwin-logistics.com · HQ: Grevenmacher, Luxembourg · Freight Forwarding · Logistics · 1001-5000 employees

Wie Sie sich bei uns einbringen:

  • Steuerung und Weiterentwicklung unserer globalen IT-Services in einem Multi-Provider-Umgebung
  • Primäre Eskalationsinstanz inkl. Koordination von Major Incidents
  • Durchführung der wöchentlichen CAB-Meetings sowie Bewertung und Freigabe von Changes
  • Leitung von Post-Mortems, Root-Cause-Analysen und strukturierten Problemuntersuchungen
  • Erstellung von Service-Reports, KPI-Auswertungen und Trendanalysen
  • Optimierung zentraler ITIL-Prozesse (Incident, Problem, Change, Request, CMDB)
  • Moderation von Service- und Provider-Meetings sowie Abstimmung mit Logwin-Geschäftsbereichen
  • Unterstützung bei Audits und vertraglichen Provider-Changes

Was Sie dazu mitbringen:

  • Technisches Studium oder vergleichbare IT-Ausbildung
  • Erfahrung im IT Service Management, idealerweise in internationalen oder Multi-Provider-Setups
  • Know-how in mindestens einem technischen Bereich (z. B. Infrastruktur, Cloud, Workplace, Applikationsbetrieb)
  • ITIL-Know-how (Zertifizierung von Vorteil)
  • Kommunikationsstärke, analytisches Denken, souveränes Auftreten in Eskalationen
  • Sehr gute Deutsch- und Englischkenntnisse
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