Senior Executive, Assessment

The Student and Academic Services Department (SASD) is a dedicated team committed to delivering comprehensive support across the entire student life cycle-from admission and matriculation to graduation and beyond the classroom. SASD works collaboratively with schools, colleges, and autonomous institutes to ensure a seamless and enriching academic journey for all students. This position sits with the Office of Academic Services (OAS), which plays a key role in advancing the University's educational goals through implementing and administering the academic policies and services within the University. Being part of a team that manages students’ assessment, progression and award, the key responsibilities of the role are as follows:

• Processing of academic results: creation of exam records, course withdrawal, handle dissertation results related matters, marks processing, release and review of results.

• Maintain and update academic records for students on Leave of Absence, credit transfer, exemptions, programme withdrawal and change of programme.

• Post release of results activities: support administration of Medals and Prizes, compile and filing of mark lists and reports, and provide the relevant student academic information to stakeholders within the NTU community.

• Support the degree conferment process and regular data provision to MOE.

• Manage queries received from role-based mailbox and maintain access for secured folders.

• Attend to queries from stakeholders (e.g. students and Schools) on areas related to academic records.

• Support senior officers implementing policies and guidelines for proper governance, and to assist in advising Schools on procedures and guidelines.

• Support business process streamlining, designing of workflow, process automation and system enhancements.

Requirements:

• Degree/ Diploma holders with at least 3 years of working experience in administration functions. Entry-level candidates are welcome.

• Candidates with prior experience in administrative roles will have an added advantage.

• Proficient in office IT applications and Microsoft Office suite of application.

• Possess working knowledge of database and process management.

• Familiar with the Personal Data Protection Act, in relation to collection, use and disclosure of student personal data.

• Working knowledge of VQL will be an added advantage.

• Experience and exposure to Robotic Process Automation (RPA) or AI tools will be an added advantage.

• Meticulous and organised.

• Proactive, efficient and able to multi-task.

• Able to work independently and be a good team player.

• Good communication skills, able to express ideas clearly and concisely (written and oral).

• Good interpersonal skills and able to collaborate with people at different levels of the organization.

• Service-oriented mindset.

We regret to inform that only shortlisted candidates will be notified.