Analyst (CNI)

About the Role

Support of configuration & Asset Management, reporting & analytics for critical national infrastructure systems. The Individual will provide support to the subject matter experts within the CNI Platform team allowing for a more proactive service.

The role is Wokingham based, operating on a hybrid basis. This role is designated as requiring a National Security Vetting (NSV) clearance. You will usually need to have been a resident in the UK for the last five years to apply for the required level of clearance.

Key Accountabilities

• Data Governance & Accuracy: Maintain, update, and audit Configuration Items (CIs), ensuring data integrity, completeness, and adherence to policies
• Platform Management: Configure and manage the CMDB tool including discovery, service mapping, and integration with other data sources
• Process Improvement: Develop and implement procedures for tracking CI lifecycles (onboarding/offboarding) and align CMDB with ITIL best practices
• Reporting & Analytics: Provide metrics on data quality, CMDB maturity, and configuration compliance to management (PowerBi, SQL Server Reporting Services (SSRS), Oracle Reports)
• Stakeholder Collaboration: Work with IT teams (Network, Apps support) to ensure accurate mapping of business services to technical infrastructure
• Reporting & Analytics: Provide metrics on data quality, CMDB maturity, and configuration compliance to management
• Liaise with 3rd party service centres / engineers as required

Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

About You

We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone who has:

• Proven track record in administration of Reporting & Analytics (SSRS, PowerBI)
• Proven customer facing experience in an IT service role
• Proven methodical and positive approach to problem solving
• Experience of working effectively both individually and as part of highly productive small to medium sized teams in an Infrastructure/Application ITIL/DevSecOps based support environment
• Experience of business-critical real-time systems, ensuring high levels of availability through your direct actions
• Demonstration of accountability to see issues through to successful resolutions.
• Experience of producing technical reports/documentation for a non-technical/technical audience
• Experience of technically training & mentoring colleagues would be an advantage
• Strong communicator with excellent writing skills

Essential experience:

• ReportingAnalytics systems management, administration and configuration
• MS SQL, PowerBI
• Strong skills in verbal and written communication

Desired Experience

• Proven customer facing experience in an IT service role
• Proven methodical and positive approach to problem solving
• Experience of working effectively as an individually, or as part of a highly motivated small to medium sized teams in an Infrastructure/Application ITIL based support environment
• Experience of supporting business systems, ensuring high levels of availability
• Demonstration of accountability to see issues through to successful resolutions.
• Experience of producing technical documentation
• A desire to expand one’s knowledge into other domains and think outside of the box.

What You'll Get

A competitive salary of £60,000 - £68,000 dependent on experience and capabilityAs well as your base salary, NESO's core benefits are the essential perks and advantages that form part of your employee package. - You will receive a bonus based on company performance- 26 days annual leave as standard - A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. - Annual Enrollment to NESO Savings Plan, when you save between £20- £500 a month from your take-home pay, we will pay a 50% matching contribution.

NESO's flexible benefits programme provides you with more flexibility around your health, lifestyle and protection benefits, here's just a few available:

- Flexible Bank Holidays & Holiday Trading

- Additional Birthday Day Off

- Cycle to Work Scheme, Retail & Gym Discounts

- Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance

About Us

At the National Energy System Operator (NESO), we play a vital role in tackling climate change and securing Great Britain's energy future. We already operate the world's fastest decarbonising electricity system and are working towards our ambition to run it carbon-free for a short period this year - provided the market supplies electricity exclusively from renewable sources. Alongside this, we provide expert advice to government on how to deliver a clean power system by 2030.

In autumn 2024, the Electricity System Operator (ESO) transitioned to become NESO - an independent, expert public corporation with a whole-system view across electricity, gas, and hydrogen. NESO operates independently and transparently, always acting in the best interests of all energy users.

Licensed and regulated by Ofgem, we make impartial decisions that balance sustainability, affordability and security. Our organisation is fully independent from government, the regulator and all commercial interests, with a clear focus on system-wide benefit, long term thing and public value.

The time to deliver is now. Join the energy transformation and help shape the future.

Your energy. Our future. Together

National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.

More Information

This role closes at 23:59, on the day before date shown above, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

Research shows that some people may hesitate to apply unless they meet every single requirement. At NESO, we believe potential comes in many forms and we're committed to a fair, inclusive recruitment

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you're not sure you tick every box, we still want to hear from you. process where everyone has the opportunity to show their talents. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds.