Process Improvement Lead
Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
A fantastic opportunity has presented itself for a Process Improvement Lead reporting to Senior Manager Improvement and Development CNS Transform & Improve
A bit about your role
As a Process Improvement Lead, you will play a key role in helping operational teams deliver better outcomes for customers, partners and the business. You will lead the identification, design and delivery of improvement opportunities by building trusted relationships with stakeholders, developing a deep understanding of business challenges, and translating insights into practical, impactful solutions.
Working across a diverse range of teams, you will facilitate process improvement workshops, champion continuous improvement initiatives and bring people together to co-design more effective ways of working. You will collaborate closely with senior leaders and cross-functional stakeholders to enhance operational performance, uplift productivity and support sustainable change. In this role, you will proactively uncover hidden process vulnerabilities, challenge existing practices, and help create a culture that embraces innovation, collaboration and continuous learning.
A bit about you
An ideal candidate is a collaborative and strategic problem solver with experience in end-to-end process design and integration, who can connect business needs with technology solutions to deliver meaningful and sustainable improvements.
You bring expertise in BPMN process modelling and Signavio, with a strong understanding of customer experience and journey design. Drawing on Lean Six Sigma principles, you can identify opportunities to simplify processes, improve performance and create measurable value. You are confident leading improvement initiatives, engaging stakeholders at all levels, and guiding teams through change with influence, empathy and a solutions-focused mindset.
Application Process
You may find that your experience does not match every requirement listed but, if this role has piqued your interest or resonates with where you are in your career, we encourage you to apply rather than self-select out. We are interested in transferable skills and your skills and perspective could be exactly what we would value to strengthen our team.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network-a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Please note that this role is a permanent opportunity based in Melbourne and applications will close at midnight on Tuesday, 15th September 2026
To be eligible for this role, you must have full working rights in Australia.