Key Account Manager

Client Relationship Management

• Serve

  as the primary point of contact for key clients, ensuring long-term

  satisfaction and retention.

• Build

  and maintain strong, trust-based relationships with client stakeholders,

  including technical and business teams.

• Understand

  clients' business goals, technical requirements, and challenges to

  recommend appropriate solutions.

Account Growth & Strategy

• Identify

  opportunities for upselling, cross selling, and new solution adoption

  within existing accounts.

• Develop

  and execute strategic account plans to meet revenue and growth targets.

• Conduct

  periodic business reviews with clients to ensure continuous value

  delivery.

Project Coordination & Delivery Oversight

• Collaborate

  closely with internal engineering, product, and delivery teams to ensure

  successful project execution.

• Translate

  client needs into actionable technical requirements for development teams.

• Monitor

  project progress, address issues proactively, and ensure timely delivery

  of milestones.

Technical Understanding

• Leverage

  software development knowledge to engage in technical discussions with

  clients and internal teams.

• Provide

  insights on feasibility, timelines, technology stacks, and solution

  architectures when required.

• Act

  as a bridge between technical and non-technical stakeholders.

Issue Resolution & Support

• Handle

  escalations efficiently and ensure quick resolution of client concerns.

• Provide

  ongoing post-delivery support and ensure continuous alignment with client

  expectations.

Requirements

Technical Skills

• Bachelor’s/Master’s

  degree in Computer Science, IT, Engineering, or related field.

• Minimum 5 years of experience in software development or technical account

  management roles.

• Solid

  understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile

  apps), and agile methodologies.

• Ability

  to translate complex technical concepts into understandable business

  language.

Soft Skills

• Excellent

  communication and presentation abilities.

• Strong

  negotiation, client management, and interpersonal skills.

• Proven

  ability to manage multiple accounts and priorities simultaneously.

• Analytical

  mindset with strong problem-solving skills.

Preferred Qualifications

• Prior

  experience in IT services, SaaS, or product-based environments.

• Experience

  dealing with enterprise-level clients.

• Understanding

  of project management tools and CRM platforms.

Benefits

• Opportunity

  to work closely with top-tier clients and cutting-edge technology teams.

• Collaborative,

  innovative, and growth-driven environment.

• Competitive

  compensation and performance-based incentives.