Customer Engineer

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary & Key Areas of Responsibility:

• Responsible for installation, maintenance, and repairs of equipment within an assigned territory/region to ensure continuity of customer operations and high levels of customer satisfaction.

• Own customer problems or incidents until resolution, ensuring customer satisfaction and compliance with agreed Service Level Agreements (SLAs).

• Perform work on low-complexity products and services, particularly financial/ATM products, including minor repairs and component replacement on Tier 1 equipment such as ATMs, Cash Deposit ATMs, PCs, workstations, peripherals, printers, front-end POS systems, ATM and kiosk first-line maintenance, and single pocket proof encoders.

• Assist in site preparation activities, including cable installation, equipment staging, and basic equipment testing. May also perform modular swaps and unit replacements as required.

• Respond to customer concerns or issues by resolving them directly or escalating them to the appropriate associate, team member, territory manager, or Control Tower.

• Build strong customer relationships and develop informal communication channels at the local level. Represent NCR in a professional manner that enhances the company’s image and reputation.

• Perform periodic preventive maintenance on assigned products, diagnose problems, conduct minor repairs, and replace components at the module level. Follow all required security procedures when working with ATMs and within financial institutions.

• Manage NCR assets used in service delivery, including tools, software, vehicles, documentation, and intellectual property. Maintain appropriate inventory levels and accurate parts records.

• Ensure accurate and timely reporting of service calls, activities, and expenses incurred during service delivery, including telephone, private automobile, and public transportation costs.

• Capture and maintain detailed customer asset information and other data required for invoicing and billing activities.

• May be dispatched daily on a call-by-call basis or establish a daily schedule based on automated reports.

• May require prolonged travel and carrying/lifting of tool kits, parts, or equipment up to 50 lbs. Requires the ability to bend, squat, walk, stand, or sit for extended periods and work rotating shifts when needed.

• Ensure productivity targets are achieved. Work closely with Call Center staff through PDA support to recover machines and collaborate with Security Escort Officers when required.

• Retail EPOS maintenance or installation experience is preferred. Strong desktop hardware experience may be considered where EPOS experience is limited.

Basic Qualifications:

• High School Diploma or equivalent.

• Up to one year of related experience.

• Proficiency in Microsoft Office applications and experience working with Windows operating systems.

• Experience in PC hardware maintenance and support.

• Strong problem-solving skills with the ability to work independently, learn new skills quickly, perform under pressure, meet deadlines, and deliver high-quality work.

• Excellent interpersonal and customer relationship management skills.

• Strong mechanical and electrical aptitude, including experience maintaining computer hardware (desktops, servers, peripherals), routers, networks, switches, and hubs.

• High level of personal integrity and a commitment to teamwork and collaboration.

• Ability to work a flexible schedule, including nights, weekends, overtime, flexible shifts, and on-call support.

• candidates from Saddar Town, Kemari Town, Garden Town and Clifton are welcome to apply

Preferred Qualifications:

• BE, B-Tech, BSCS or Associated Diploma

• CCNA preferred

• A+ Certification

• ITE or Polytechnic in Electronics and Communications Engineering

• Three weeks of job-related training will be provided within the dedicated NCR Facility, but foundational knowledge and experience in these areas are key. #LI-SM1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.