SalesForce Delivery Lead

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of approximately 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As a Salesforce Competency Lead / Delivery Lead, you will provide strategic and hands-on leadership to drive the successful delivery of Salesforce CRM initiatives while building and scaling Salesforce delivery excellence across the region. You will act as the technical and delivery authority, shape high-quality solutions for clients, and grow internal Salesforce capabilities across multiple industries.

What will you do?

Delivery Leadership

• Own end-to-end delivery of Salesforce programs, ensuring scope, timeline, quality, and client satisfaction.
• Lead solution design and implementation across Salesforce CRM, Sales Cloud, Service Cloud, and Experience Cloud.
• Guide architectural decisions covering data models, security, integrations, automation (Flow, Apex), and configurations.
• Engage business and IT stakeholders to translate requirements into scalable, enterprise-grade Salesforce solutions.
• Drive customer service and CRM transformation initiatives, including case management, omni-channel, and agent workspace solutions.
• Monitor delivery health through governance, status reviews, risk management, and proactive issue escalation.

Technical Competency Development

• Provide technical leadership, coaching, and mentoring to Salesforce developers, consultants, and architects.
• Build and maintain reusable assets, accelerators, templates, and best practices to improve delivery consistency and efficiency.
• Lead internal capability uplift through skills development, training programs, and certification roadmaps.
• Evaluate and champion adoption of emerging Salesforce innovations such as Einstein AI, Flow Orchestration, Slack integration, and Agentforce.

Pre-Sales and Advisory Support

• Partner with sales and bid teams to shape Salesforce solutions and provide technical advisory support.
• Develop and review solution architectures, estimates, technical proposals, and RFP responses.
• Present solution strategies and value propositions during client pre-sales engagements.
• Facilitate discovery workshops and define solution blueprints and transformation roadmaps.

Stakeholder Engagement

• Build trusted relationships with internal leaders, clients, and technology partners.
• Act as a trusted advisor by aligning business outcomes with technology-enabled Salesforce solutions.
• Lead client governance forums and provide clear visibility on progress, risks, and outcomes.

The ideal candidate should possess:

• Salesforce certifications (mandatory / preferred):
  • Salesforce Certified Application Architect
  • Salesforce Sales Cloud Consultant
  • Salesforce Service Cloud Consultant
  • Salesforce System or Technical Architect (bonus)
• Minimum 8+ years of hands-on experience delivering Salesforce CRM implementations.
• Proven delivery leadership experience as a Delivery Lead, Solution Architect, or Technical Lead on complex Salesforce programs.
• Experience delivering at least 3 full lifecycle Salesforce projects involving Sales Cloud, Service Cloud, or Experience Cloud.
• Strong expertise in Salesforce core platform capabilities including Lightning, Flow, Apex, and LWC.
• Solid understanding of CRM data models, security, and governance.
• Experience with enterprise integration patterns using REST/SOAP APIs and middleware platforms (e.g. MuleSoft, Boomi).
• Working knowledge of Salesforce DevOps practices including CI/CD, sandbox strategy, and release management.
• Hands-on experience with Agentforce or similar Salesforce contact centre solutions is highly desirable.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working in both agile and waterfall delivery environments.
• Proven ability to lead cross-functional and offshore delivery teams.

Why Join NCS

• Lead high-impact Data & AI advisory programs for major enterprises and public sector clients.

• Shape enterprise strategies and governance frameworks that drive real transformation.

• Work with a talented, multidisciplinary team in a collaborative environment.

• Competitive compensation and strong professional development support.

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].