Operations Manager

Come join us and make a difference in the world!

Discover more at www.necsws.com

Working hours: Monday to Friday 8am to 6pm - 37.5 hrs/week

Overall job purpose:

The Operations Manager will be overall responsible for the day-to-day activities of the screening programme, ensuring robust processes, quality, management of service staff and oversight of the workforce training, accreditation and competency. This will involve working with and across a wide range of stakeholder organisations. The post holder will ensure the programme is delivered in line with national standards and internal targets, providing an excellent screening service with the aim of early detection and prevention of hearing loss.

Main responsibilities and opportunities:

• Direct line management responsibility for all regional Co-Ordinators, and overall responsibility for staff within the UNHS programme in Ireland.
• Be the main point of contact for the programme with all stakeholders (internal and external)
• Ensure business is operated in a profitable and efficient way.
• To ensure that all records, documentation and audits are actioned and maintained appropriately and in accordance with appropriate legislation, and that confidentiality is maintained at all times.
• Capacity planning, rota management and workforce management.
• Health and Safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation.
• Assess and monitor the performance of staff and processes ensuring the quality of service is of a high standard. Encourage and participate in training and educational programmes to enhance staff performance.
• To be accountable for staff management and the overall overview of the screening teams work, monitoring attendance in relation to absence including sickness, annual leave and special leave.
• Overall responsibility and oversight of recruitment, induction, appraisal, succession planning and the continued professional development of staff, with recruitment activity undertaken by the management team. Providing guidance and support to managers throughout the recruitment process and acting as the key escalation point for people matters, working closely with HR on complex issues, investigations and formal hearings.
• The Operations Manager has a responsibility for ensuring the overall running of all aspects of the screening programme, and the overall management of screening staff within the programme.
• Responsible for ensuring overall site/regional P&L, forecasting, invoicing, validation and monthly reconciliation.
• Responsible for ensuring overall site/regional reporting and feedback on all operational and KPI matters.
• To have a flexible approach to the changing needs of the local service and the company as a whole.

• Experience with working in a healthcare setting
• Experience with managing staff, particularly large, remote teams
• Management experience including performance management of teams and individuals.
• Show initiative and the ability to prioritise tasks and to use problem solving skills.
• Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with patients/stakeholders in a calm, sensitive and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders
• Must display people management skills and the ability to lead a team
• The post holder must be IT literate with experience of using bespoke screening database software and a knowledge of information governance
• Capability to work largely unsupervised, but with the responsibility of close supervision of other clinical/clerical staff within the programme.
• Must display a good level of initiative, ability to prioritise tasks and to use problem solving skills but must be able to exercise openness through consulting with line managers at all times
• Must be willing to participate and evidence continuing professional development (CPD)
• A full driving licence and your own transport to travel to and from venues and other places of work within the programme area.
• This role is exempt from the Criminal Justice (Spent convictions and certain disclosures) Act 2016. Successful applicants will be required to provide full details of any previous cautions and convictions and undertake an enhanced disclosure with the Disclosure & Barring Service upon entry and thereafter every 3 years or the equivalent.

Essential

• Previous experience and proficiency with computer applications

Desirable

• Proficiency in Irish language and or any other language.

Personal Skills:

• Excellent interpersonal, organisational and communications skills
• Flexibility to travel within Ireland and UK
• Ability to work independently or as part of a team
• Own car, Driving Licence

Additional:

• Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
• A full, clean Irish driving licence is essential.
• All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role, Garda Vetting may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.