Staff Software Engineer - OCR / Text Extraction

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About NetDocuments

At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph-a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

• Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
• Five-time Top Workplace USA winner
• Five-time Salt Lake Tribune Top Workplace
• Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

What You’ll Do 

NetDocuments is seeking a Staff Full Stack Software Engineer to play a pivotal role in shaping the future of our next-generation document management systems. As a senior technical leader, you’ll drive the design, architecture, and delivery of scalable, event-driven platforms that power mission-critical frontend and backend solutions for our global customer base. 

This role is ideal for an engineer who thrives at the intersection of backend architecture, cloud-native infrastructure, and full stack development-someone who builds production-ready applications at scale while guiding teams toward technical excellence. You’ll collaborate with product, design, and engineering leadership to define the direction of our systems and integrate cutting-edge technologies, including AI-driven services and event-based data pipelines. 

If you’re passionate about building resilient systems, mentoring engineers, and driving innovation in how organizations manage and interact with their documents, this is your opportunity to make a lasting impact. 

You will: 

Technical Leadership & Architecture

• Set technical direction for our document content extraction and transformation team, establishing patterns for scalable, secure, and performant systems on AWS. 
• Lead architectural decisions that use OCR technologies such as Tesseract and Apryse OCR. 
• Drive initiatives that improve scalability, performance, and reliability of the product while considering and implementing changes that control costs without impacting customer satisfaction. 
• Guide the evolution of our content extraction and transformation technology stack as the business and customer needs mature and scale. 
• Make critical technical decisions that balance user experience, performance, security, and maintainability. 

Product Design and Build 

• Design and implement event-driven architectures using AWS services, Kafka, and modern data pipelines. 
• Build production-grade applications across C#/.Net, AWS services, and document extraction/transformation technologies. 
• Design and implement scalable APIs (REST, GraphQL) that power our front-end and enable third-party integrations. 
• Integrate AI-driven services and emerging technologies to enable greater backend efficiencies and increase customer productivity. 
• Build the product to enable seamless, scalable, and flexible semantic search capabilities.  
• Ensure security, performance, and compliance considerations are applied across all implementations. 

Problem Solving & Ownership 

• Solve complex technical challenges from real-time customer experiences and issues to event-driven document processing at scale. 
• Take full ownership of initiatives from concept through production and ongoing evolution. 
• Make sound architectural decisions by weighing trade-offs with reasoning that stands up over time. 
• Proactively identify and address technical debt before it impacts the team. 

Build and Optimize Systems 

• Write high-quality, well-tested code across the full stack with emphasis on maintainability. 
• Design resilient systems that maintain uptime and performance as we scale globally. 
• Implement observability through logging, metrics, and telemetry to proactively triage issues. 
• Monitor and optimize performance at scale, identifying bottlenecks and implementing solutions. 
• Create comprehensive technical documentation including architectural diagrams and design decisions. 

Collaboration & Mentorship 

• Partner closely with product management to translate requirements into technical solutions. 
• Mentor engineers across experience levels, elevating technical skills and best practices. 
• Collaborate with Platform Services, Ops, and other teams on integration points and shared infrastructure. 
• Build consensus on technical approaches while having authority to make final decisions when needed. 
• Lead knowledge-sharing initiatives through code reviews, design discussions, and documentation. 

Continuous Learning & Innovation 

• Stay at the forefront of content extraction and transformation technologies and industry trends, cloud-native architectures, and AI-powered tools. 
• Research and prove out new technologies through POCs that align with product strategy. 
• Contribute ideas that directly improve engineering velocity and quality. 

What You’ll Need to Be Successful 

• Bachelor’s degree or higher in Information Systems, Computer Science, or a related field-or equivalent experience. 
• 8+ years of professional software engineering experience delivering production-grade applications at scale on cloud platforms. 
• 5+ years in technical leadership and development roles using OCR technologies. 
• Proven track record of building scalable applications still in production. 
• Required Technical Knowledge 
• Expert proficiency in C#/.NET. 
• Expert proficiency with OCR technologies such as Tesseract or Apryse 
• Expert proficiency building event-driven, microservice-based products 
• Expert proficiency developing on cloud platforms, preferably AWS 
• Expert proficiency with Kafka or similar event streaming platforms 
• Expert proficiency in observability, including logging, metrics, tracing, telemetry, preferably with DataDog 

What Will Make You Stand Out 

• Deep experience building with OCR & Text Extraction technologies. 
• Deep experience building document management or enterprise content management 
• Deep knowledge of event-driven architectures. 
• You know what it means and takes to ingest millions of documents an hour into a SaaS based document management platform 
• Track record of developing high-performance content extraction and transformation products at scale. 
• Legal industry expertise or experience with B2B SaaS in regulated industries. 
• Experience integrating AI services and emerging technologies into production systems. 

What You’ll Love About NetDocuments 

• The People! 
• 90% healthcare premiums company covered 
• HSA company contribution 
• 401K match at 4% with immediate vesting 
• Flexible PTO (typically 3 to 4 weeks a year) 
• 10 paid holidays 
• Monthly contributions for life activities & wellness 
• Access to LinkedIn Learning with monthly dedicated time to explore 
• Connection, access, and mentorship from exceptional leaders 
• Growing company with opportunities for advancement 
• Authenticity and accountability from leadership 

Compensation Transparency 

The compensation range for this position is $170,000 - $190,000. 

The posted cash compensation includes on-target earnings. Some roles may qualify for overtime pay. Individual compensation packages are determined based on factors such as experience, skills, qualifications, and geographic location. 

Equal Opportunity  

NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.