IT Systems and Cloud Administrator

Job Description

NetImpact Strategies, Inc. is seeking an experienced IT Systems and Cloud Administrator to provide technical support and administer the company’s Microsoft 365 environment, Windows endpoints, and Azure cloud infrastructure. This position is responsible for resolving escalated IT issues, provisioning and maintaining cloud resources, supporting cloud-based application environments, providing Tier I support for the AIForge software product, and assisting with the company’s cybersecurity and CMMC compliance program.

Key Responsibilities

• Provide Tier II and Tier III technical support for hardware, software, network, authentication, and cloud-related issues.
• Administer Microsoft 365 services, including SharePoint, Teams, Exchange, OneDrive, and Microsoft Entra ID.
• Manage user accounts, licenses, permissions, onboarding, and offboarding.
• Configure, maintain, and troubleshoot identity and access security controls, including multi-factor authentication (MFA), Conditional Access policies, and other Microsoft 365 security settings, in accordance with company security requirements.
• Use ConnectWise Manage to document, track, and resolve IT service requests and incidents.
• Provide Tier I technical support for the AIForge software product, including troubleshooting user issues, assisting with basic configuration and access questions, documenting support requests, and escalating issues as appropriate.

• Use Microsoft Intune to enroll, configure, manage, and monitor Windows endpoints and applicable mobile devices.
• Image, provision, configure, and deploy laptops, operating systems, and required applications.
• Manage operating system and third-party software updates, endpoint compliance, encryption, and security configurations.
• Monitor and maintain endpoint protection and security tools, including Microsoft Defender for Endpoint, Microsoft Defender Antivirus, and Windows Defender Firewall.
• Use remote monitoring and management tools to deploy software updates, remotely access company laptops for troubleshooting, and maintain endpoint health and security.
• Troubleshoot endpoint issues and maintain hardware and software inventories.

• Provision, configure, and maintain Azure resources and project-specific cloud environments.
• Deploy and administer virtual machines, virtual desktops, virtual networks (VNets), Azure Firewall, Kubernetes and container infrastructure, databases, storage, and other cloud resources supporting application environments.
• Configure and maintain cloud networking, connectivity, access permissions, and security controls.
• Monitor cloud resource health, performance, logging, backups, recovery capabilities, and security configurations.
• Troubleshoot cloud infrastructure issues, document configurations, and monitor resource utilization and costs.
• Develop knowledge of new Azure services and technologies as needed to support company and project requirements.

• Collect, review, and retain audit logs from Microsoft 365, endpoints, and Azure environments in accordance with company procedures.
• Monitor security alerts, investigate potential issues, and support incident response activities.
• Maintain and help implement existing security controls, configuration baselines, and security procedures supporting CMMC compliance.
• Assist with maintaining the System Security Plan (SSP), system security documentation, asset inventories, and other CMMC compliance records.
• Collect, organize, and maintain evidence supporting security control implementation and assessment.
• Support vulnerability remediation, access reviews, security configuration management, and ongoing security monitoring.
• Follow established change management procedures, document system changes, and maintain technical documentation, system configurations, procedures, and network or cloud architecture diagrams.
• Identify opportunities to automate routine administrative tasks and improve IT operations, security, and reliability.

Qualifications

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• At least 3 years of relevant experience in IT systems administration, technical support, endpoint management, or cloud administration.
• Hands-on experience administering Microsoft 365 services and managing Windows endpoints.
• Hands-on experience with Microsoft Azure, including provisioning and managing cloud resources, configuring virtual networks and access controls, and troubleshooting cloud infrastructure.
• Understanding of identity and access management, network security, endpoint protection, patch management, and troubleshooting.
• Strong problem-solving, documentation, communication, and customer service skills.
• Ability to manage multiple priorities, work independently, and learn new technologies.

Preferred Qualifications

• Experience with Microsoft 365 GCC High and/or Azure Government.
• Experience with ConnectWise Manage and ConnectWise Automate, including ticket management, remote monitoring and management, software update deployment, and remote access to endpoints.
• Familiarity with CMMC Level 2, NIST SP 800-171, System Security Plans, audit evidence, and security control implementation.
• Experience with Microsoft Defender for Endpoint, Microsoft Intune, endpoint security monitoring, and vulnerability management.
• Experience with Azure networking, virtual machines, virtual desktops, Kubernetes or container infrastructure, databases, and cloud monitoring.
• Experience with PowerShell, Azure CLI, scripting, or automation.
• Familiarity with incident response, security logging, and backup and recovery.
• Relevant Microsoft or Azure certifications.

About Us

At NetImpact Strategies, we post salary ranges in compliance with the specific labor laws and regulations of each county and state, ensuring transparency and fairness in our hiring practices. This approach reflects our commitment to adhering to legal requirements and promoting equitable pay standards across all regions where we operate. The posted salary range for this role is $80,000-$110,000. The posted salary range is not an exact indication of the actual compensation offered and is instead a range of what NetImpact, in good faith, could compensate at the lowest and most high end of the salary market. In general, NetImpact may not pay the top of the salary range. Compensations are determined by several mitigating factors including skillset, experience, trainings, location, and other factors including benefits packages.

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team

• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required

• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays

• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)

• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications!

• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, 2023, & 2024!

• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact [email protected].