Prompt Engineer

Netomi • Bachelor's Degree • Python • 2 months ago
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Salary
≈ $101k – $219k per year (Estimated)
Location
Remote (Canada)
Seniority
Senior · 5+ years exp
Employment
Full-Time
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Netomi

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, SodaStream, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results.
netomi.com • HQ: San Mateo, United States • AI Agents • Conversational AI • Artificial Intelligence • Est. 2015

About the Role

We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.

Responsibilities

  • Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.

  • Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.

  • Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.

  • Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.

  • Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.

  • Strong understanding of natural language processing (NLP) and machine learning principles.

  • Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.

  • Proficiency in programming languages such as Python.

  • Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.

  • Strong written and verbal communication skills.

  • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

Nice to Have

  • Should have a minimum of 5 years of working in data science

  • Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.

  • Knowledge of data visualization tools and techniques.

  • Background in linguistics or computational linguistics.

  • Experience with agile development methodologies.

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