Implementation Specialist

Key Responsibilities

Project Planning & Implementation Management

• Develop and manage implementation plans to ensure projects are delivered on time and within agreed timelines.
• Define key project milestones and monitor progress throughout the implementation lifecycle.
• Coordinate activities across internal teams, including technical, development, support, and sales functions.
• Manage implementation risks and proactively address potential project obstacles.
• Ensure successful delivery and transition of projects into operational support.

Client Engagement & Training

• Engage with clients to understand business requirements and implementation objectives.
• Conduct business process reviews and gap analyses to align client needs with system functionality.
• Deliver on-site and remote training sessions to end-users and key stakeholders.
• Provide guidance and support throughout the implementation journey.
• Facilitate smooth handovers to support and customer success teams following project completion.

System Configuration & Deployment

• Configure and customize software solutions according to client requirements.
• Perform system setup and database configuration activities.
• Conduct testing and validation to ensure solutions meet functional requirements.
• Ensure implementations align with best practices and agreed project scope.
• Support user acceptance testing and deployment activities.

Business Analysis & Requirements Gathering

• Translate business processes and operational requirements into practical system configurations.
• Identify gaps between client requirements and standard system functionality.
• Recommend effective solutions through configuration, process improvements, or enhancement requests.
• Document business requirements, use cases, workflows, and implementation specifications.
• Work closely with technical teams to ensure successful solution delivery.

Customer Relationship Management

• Deliver exceptional customer service throughout the implementation lifecycle.
• Respond to client queries, concerns, and requests in a professional and timely manner.
• Build trusted relationships with clients through consistent communication and reliable delivery.
• Support long-term customer success and software adoption.

Minimum Requirements

Qualifications

• Relevant tertiary qualification in:
  • Information Technology
  • Business Analysis
  • Information Systems
  • Project Management
  • Related field

Advantageous Certifications

• Project Management certifications
• Business Analysis certifications
• Software Implementation or Customer Success certifications

Experience Required

• Minimum 3 years' experience in one or more of the following:
  • Implementation Consultant
  • Implementation Specialist
  • Onboarding Specialist
  • Customer Success Specialist
  • Business Analyst
  • Account Manager with implementation responsibilities
• Experience delivering software implementation projects.
• Exposure to client-facing environments with multiple stakeholders.
• Experience configuring software solutions and managing system rollouts.

Industry Experience AdvantageousExperience within any of the following sectors would be beneficial:

• Financial Services
• Accounts Receivable (AR)
• Debt Collection
• Business Software Solutions
• SaaS Environments

Knowledge & Technical Skills

Essential Knowledge

• Software implementation methodologies and best practices.
• Business process mapping and analysis.
• Project coordination and implementation planning.
• Database concepts and SQL fundamentals.
• Software configuration and deployment processes.

Key Skills

• Strong verbal and written communication skills.
• Excellent stakeholder management abilities.
• Business requirements gathering and documentation.
• Training and presentation skills.
• Strong organizational and time management capabilities.
• Ability to translate business needs into effective system configurations.
• High attention to detail in documentation and solution setup.
• Strong analytical and problem-solving skills.

Key Competencies

• Customer-focused and service-driven.
• Proactive and solutions-oriented mindset.
• Strong sense of ownership and accountability.
• Professional, confident, and adaptable.
• Ability to remain calm under pressure and manage multiple priorities.
• Team-oriented while also capable of working independently.
• Resilient and committed to delivering high-quality outcomes.
• Strong relationship-building and client engagement skills.

Apply now!

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Software Development
Data Engineer
Data Analyst
Infrastructure
Architecture
... and more!

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:
Sfundo Shoba
Recruitment Consultant 
https://www.linkedin.com/in/sfundo-shoba-500ab4202/