Operations & Reporting Coordinator

SUMMARY:
Are you the person who keeps operations organised, reporting accurate and customer commitments on track?

POSITION INFO:
Our client, an established business operating within the manufacturing and logistics sector, is seeking a detail-oriented and proactive professional to support operational efficiency, customer service delivery and reporting accuracy.

This role is suited to someone who can manage competing priorities, maintain reliable administrative controls and use data to monitor operational performance. You will work closely with customers and internal stakeholders, ensuring that service activities are tracked, outstanding matters receive attention and operational information aligns with billing records.

The ideal candidate combines strong Microsoft Office skills with excellent organisational ability, professional communication and a hands-on approach to resolving discrepancies and following through on outstanding tasks.
Key Responsibilities

• Monitor service callouts, outstanding work and service-level agreement (SLA) performance, ensuring that operational activities are tracked and followed up.
• Compile operational reports, analyse data and maintain accurate records, reconciliations and administrative controls.
• Coordinate customer meetings, prepare reports and presentations, communicate updates and escalate service-related issues where necessary.
• Verify invoices and reconcile operational records against billing information, investigating discrepancies and supporting accurate reporting.
• Manage professional correspondence, meeting arrangements, documentation and follow-ups with customers and internal stakeholders.
• Use Microsoft Excel and other reporting tools to support data analysis, operational visibility and continuous improvement.

• 4–6 years’ relevant experience in operations, administration, customer service or a related service environment.
• Demonstrable experience in operational reporting, reconciliations and administrative controls.
• Intermediate-to-advanced Microsoft Office proficiency, particularly Excel, Outlook, Word and PowerPoint.
• Strong Excel capabilities, including formulas, data analysis, reconciliations, reporting and working with large datasets.
• Excellent organisational skills, attention to detail, accountability and the ability to manage multiple priorities.
• Professional communication skills, with the ability to engage effectively with customers and internal stakeholders.

• Exposure to operational or service management systems, invoicing platforms and reporting dashboards.
• Experience monitoring service callouts, outstanding work and SLA performance.
• Experience supporting national or multi-site customers.
• Background in the refrigeration industry.
• A relevant qualification in operations, business administration or a related field.