Salesforce Technical Architect, Data & AI

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions-integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more-to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

As a Technical Architect, Data & AI focused on Salesforce Data 360 (formerly Data Cloud) and Agentforce, you will be responsible for owning the end-to-end technical solution that turns unified customer data into intelligent, AI-powered experiences for our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI and Data team to delight customers.

This position is focused on architecting and executing technical solutions across the Data 360 and Agentforce platform-designing scalable data models, identity resolution strategies, real-time activation patterns, and the agentic solutions built on top of them.

You'll have the opportunity to:

• Lead and own the technical solution design across Data 360 and Agentforce-including data streams, DLOs, DMOs, identity resolution, calculated insights, segments, real-time activation, and the agent topics, instructions, and actions that consume that data.
• Design scalable and secure data architectures on Salesforce Data 360-defining ingestion patterns, harmonization, identity resolution rules, and zero-copy / data federation strategies.
• Deep dive into the limits and boundaries of Data 360 and Agentforce, finding novel solutions to drive business outcomes.
• Architect RAG and Generative AI solutions leveraging Unstructured DMOs, Retrievers, Search Indexes, and Document Processing, applying RAG best practices.
• Collaborate with customers, Project Managers, Solution Architects, Developers, and UX Designers to translate business needs into well-architected solutions.
• Oversee and contribute to all stages of the project lifecycle-from initial design through development, testing, and final deployment.
• Define integration frameworks and reference architectures connecting Data 360, MuleSoft, enterprise data warehouses, and other systems using real-time and batch patterns.
• Establish DevOps, source control, and CI/CD practices for data and AI solutions.
• Coach and mentor developers and junior architects, and follow and understand new Salesforce products and technical capabilities.

Required Qualifications

• 6+ years of experience in application, data, or software development and architecture
• 3+ years of hands-on experience with the Salesforce Platform in a development or architecture role
• Bachelor's or Master's degree in Computer Science, Data Engineering, or a related field
• Hands-on experience architecting and implementing Salesforce Data 360 (Data Cloud)-data streams, DLOs, DMOs, identity resolution, calculated insights, and activation
• Proficiency in SQL and Apex, with exposure or working knowledge of modern coding languages (e.g., Python, JavaScript, Java)
• Experience designing data integration patterns across enterprise systems (MuleSoft, ETL/ELT tooling, data warehouses such as Snowflake, BigQuery, or Redshift)
• Understanding of data modeling, governance, security, and privacy best practices
• Experience with source control, branching/pull request strategies, and familiarity with CI/CD and DevOps principles
• Strong communication skills; the ability to convey complex technical details to all audiences

Preferred Skills

• Hands-on experience with Agentforce or other Generative AI / agentic platforms
• Experience building RAG solutions with Unstructured DMOs, Retrievers, and Search Indexes
• Salesforce certifications, preferably Data Cloud Consultant, Platform Developer II, Application Architect, or Agentforce Specialist
• Experience defining robust testing approaches for data and GenAI solutions

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.