Delivery Manager
Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 15, 2026.
We're Hiring: Service Delivery Manager (IT / Application Management)
Are you a seasoned delivery leader with a strong track record in managing complex IT operations, driving operational excellence, and building high-performing teams? We are partnering with a leading global engineering and technology organization to identify a Service Delivery Manager to lead critical delivery functions and scale operational impact.
Key Responsibilities
Service Delivery Management
Lead and continuously enhance delivery frameworks across solutioning, productivity, and capability development
Drive delivery efficiency models focused on cost optimization, quality, and customer satisfaction
Oversee project lifecycle governance, ensuring adherence to timelines, budgets, and quality standards
Monitor key delivery metrics, including schedule, effort variance, risks, and account-level performance
Act as the primary escalation point (PIC) for critical issues and ensure timely resolution
Driving Operational Excellence
Collaborate with cross-functional stakeholders to ensure smooth execution of BAU and project activities
Own the project portfolio with accountability for timely delivery, quality, and budget adherence
Proactively identify operational risks and implement mitigation strategies
Establish and refine processes, controls, and dashboards to monitor delivery health
Continuously improve systems and processes to enhance analytical insights and performance tracking
Drive improvements in customer satisfaction (C-SAT) within the delivery organization
Manage external vendors, ensuring compliance with standards and high-quality service delivery
Resource Management & Talent Development
Lead and optimize resource allocation across multiple projects
Build and nurture a collaborative, high-performance team culture
Drive talent acquisition, engagement, and retention strategies
Implement robust performance management and career development frameworks
Provide continuous coaching, feedback, and formal evaluations to develop team capabilities
Requirements
Bachelor's degree or equivalent
- Fluent in English
Minimum 5 years of experience managing Application Management / IT delivery teams
Proven experience in building and scaling teams (recruitment, assessment, culture fit)
Strong understanding of governance processes in large organizations (500+ employees)
Solid exposure to modern technologies: low-code platforms, cloud, microservices, AI
Experience with both Agile and Waterfall methodologies
Strong project and stakeholder management skills
Experience in resource planning, utilization, and vendor management
Excellent communication, presentation, and stakeholder influencing skills
Ability to thrive in complex, fast-paced, and ambiguous environments
Preferred Expertise
Service Delivery & Operational Excellence leadership
Vendor & contract management
Resource management and talent development