L3 Application Support Analyst

A global financial institution is seeking a Level 3 Application Support Analyst to support production applications across Front, Middle, and Back Office functions within the Supply Chain Finance domain. This role acts as the technical bridge between Level 2 support and development teams, driving incident resolution, root cause analysis, and problem management in a high-availability banking environment.

Responsibilities:

• Support Level 2 teams in identifying root causes of production issues and proposing workaround, interim, or permanent fixes

• Collaborate with business analysts, technical support, and development teams to complete RCA and fix proposals

• Work with product owners and stakeholders to prioritize problem tickets and scope releases

• Analyze incident/service request patterns to implement permanent solutions and reduce recurrence

• Identify opportunities to automate repetitive manual tasks

• Monitor application performance and coordinate with Level 2 teams on optimization efforts

• Support production releases and go-live activities, including user sanity checks, sign-off, and post-go-live monitoring

• Perform complex data fixes requiring manual intervention, following formal Change Management processes

• Ensure strict adherence to organizational policies and compliance standards

• Contribute to technical design reviews and support solution design for new business requirements

Qualifications/Requirements:

• Graduate degree in IT, Computer Science, or related field

• Up to 10 years of total IT experience, with 4-5+ years specifically in IT Support Analyst roles; prior experience as a developer, technical designer, or similar technical role is a plus

• Strong functional and business analysis skills, with the ability to bridge business/operations and IT

• Functional experience in Supply Chain, Trade Finance, or Electronic Invoicing applications preferred 

• Familiarity with data formats/standards: XML, SWIFT, EDIFACT, ISO20022

• Experience with functional solution design for large-scale web applications and microservices, including APIs and REST integrations

• Understanding of security concepts: SSL/TLS, PKI, certificates, and authentication solutions

• Hands-on experience with Unix/Linux, job schedulers (Crontab, Autosys, Quartz), and tools such as ServiceNow, SharePoint, and JIRA

• Hands-on experience with RDBMS (Oracle), SQL/PL-SQL

• Working experience in production support, incident analysis, and RCA documentation

• Experience with Java/J2EE, middleware (WebSphere/WebLogic), Spring/Spring Boot, and front-end frameworks (Angular, Bootstrap)

• Familiarity with Agile and Waterfall SDLC environments involving multiple stakeholders

Skills

IT Infrastructure Operations, Data Formats, Oracle PL/SQL, Team Problem Solving, e-invoicing, Automating Tasks, Computer Science, Certificate Management, Production Support, Microservices Design, Service Request Management, Scheduling Tools, Liaise With Stakeholders, Business Analysis Management, Post-production Support, Change Management Process