Customer Success Manager

Job Role/Title: Customer Success Manager

Experience Range: 1- 4 years

Location : Bangalore

BUSINESS DEVELOPMENT:

- Proactively identify opportunities in the territory/segment that you are responsible for.

- Proactively prioritize your efforts to build a strong pipeline through innovative sales initiatives and activities.

- Plan a strong sales strategy for yourself and maximizing the Return on your time and efforts Invested in territory/segment/accounts.

- Demonstrate competence in opportunity progression, closure, and opportunity to conversion ratio.

BUSINESS PROFITABILITY

- Responsible for meeting the overall top line and Bottom-line targets of a specific Product line, solution line or business line.

- Responsible for client/territorial/segment expansion/acquisition initiatives for pipeline building. Goal is to increase the customer base for Newwave in your region

- Responsible for contributing towards increasing the share of wallet for Newwave in every account

SKILLS - SELF DEVELOPMENT ENABLEMENT

- Training & certifications in the respective solution arena.

- Must have/develop strong selling/cross selling /solutioning capabilities and capable to approach from a product/solution positioning against competition and from a consultative use case study approach

- Upgrading and updating your skills across hard and soft skills

- Demonstrate keen interest and participation in overall self-development for career progression.

ALLIANCE MANAGEMENT

- Strong understanding of principal/distributor organizations people, structure, goals, priorities and aligning your priorities with theirs, for high impact and success for us and for our customers

- Develop trust and a strong working relationship with key managers of the principal/distributor organizations and translate that into your business success

- Leverage relationship for delivering the best offerings - technically and commercially to our customers and most important ensuring a profitable business for NewWave.

CUSTOMER RELATIONSHIP MANAGEMENT

- Aiding for a professional and high impact engagement with clients during the sales and pre-sales process that allows for a differentiated experience for the client.

- Coordinate with internal departments for effective execution.

- Proper and timely escalation handling with reference to internal, distributor and principal escalations to bring all stakeholders together and address bottlenecks.

WHAT WILL THIS ROLE DO TO YOU?

- Opportunity to become a Certified Sales Specialist in particular Technology and to build strong industry network with Management professionals like IT Managers, CFO's, CTO's.

- Opportunity to build strong competences in Customer relationship Management

- Opportunity to build business skills on how to develop effective sales strategies.

- Opportunity to get Industry recognition both from vendor and client perspective.

- Opportunity to gain visibility within the organization for good work

- Merit based growth within the company

LIFE AT NEWWAVE:

- Helps to bring out the Best in individuals!

- Fixed+ Performance based Incentives (Best in Industry)

- Limitless opportunities to learn and grow!

- Visibility within the organization for good work

- Sensitive and supportive to Employee needs

Skills

Customer Success, Client Engagement, Client Management, Account Management, Client Relationships