Data Migration Specialist CRM

This a Full Remote job, the offer is available from: United States, New York (USA)

Job Title: Customer Relationship Management (CRM) - Data Migration Specialist

Hybrid/Remote (as required)

Job Summary:

Next Generation, Inc. (NGI), an Equal Opportunity Employer, is seeking an experienced CRM Data Migration Specialist to assist our clients' technical teams in migrating 15 years of legacy Siebel CRM data, including file attachments, into a new ServiceNow Customer Service Management (CSM) platform. The ideal candidate will have extensive experience with Siebel data structures, large-scale data extraction, and the development of RESTful APIs for ingestion into enterprise platforms.

Job Requirements:

• tWork with our client's technical teams to export 15 years of Siebel Legacy CRM data, ensuring completeness and accuracy, including all file attachments.
• tAnalyze Siebel database schema and data models to plan efficient extraction processes.
• tDevelop and implement RESTful API solutions for ingesting extracted data into ServiceNow CSM.
• tEnsure data mapping, transformation, and cleansing meet quality standards before ingestion.
• tCollaborate with ServiceNow platform teams to define and validate data ingestion specifications.
• tConduct test migrations, troubleshoot issues, and optimize performance during the migration process.
• tDocument migration processes, data structures, and API configurations for knowledge transfer.
• tEnsure compliance with data governance, privacy, and security standards throughout the migration.
• tProvide technical support during cutover and post-migration phases to ensure smooth transition.

Required Skills:

• tBachelor’s Degree in Computer Science, Information Systems, or a related field.
• tProven experience with Siebel CRM data extraction and migration projects.
• tStrong expertise in RESTful API development, integration, and consumption.
• tExperience with ServiceNow CSM data structures and ingestion processes.
• tProficiency in SQL and database query optimization for large datasets.
• tStrong understanding of ETL processes, data mapping, and transformation.
• tExperience working with large-scale data sets including file attachments.
• tKnowledge of data governance, compliance, and security best practices.
• tExcellent problem-solving skills and ability to work both independently and in a team environment.
• tStrong written and verbal communication skills.

Preferred Skills:

• tPrior experience migrating from Siebel to ServiceNow or similar CRM systems.
• tFamiliarity with scripting languages such as Python, JavaScript, or PowerShell for automation.
• tServiceNow Certified System Administrator or related certification.
• tExperience with cloud-based integration and deployment strategies.

Job Benefits:

• tCompetitive Consultant pay range based on experience and education of approximately $65-$75 Hourly USD