Professional Services Consultant

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

The Professional Services Consultant plays a key role in our Services organisation, acting as a customer-facing representative of Nexthink. You will deliver advisory and technical services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical execution and business impact.

This role extends beyond implementation. You will engage regularly with customer stakeholders to define business challenges, design outcome-driven use cases, and guide solution adoption to improve digital employee experience and overall business operations. By combining consultative engagement with hands-on configuration, you will help customers embed Nexthink into their operational workflows and realise measurable value.

This position requires a dedicated and enthusiastic professional with strong technical, analytical, and consulting skills, capable of establishing and maintaining trusted advisor status.

Key Responsibilities:

Consultative Engagement & Business Outcome Ownership

· Lead recurring customer sessions to identify, prioritise, and design outcome-driven use cases aligned to business and operational objectives.

· Drive consultative conversations to define business issues and remediation possibilities achievable with Nexthink products and services.

· Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact.

· Guide customers in embedding Nexthink into service management and cross-functional operational workflows.

· Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status.

· Support customers in progressing towards defined milestones and measurable outcomes.

Technical Implementation & Solution Execution:

· Implement, configure, and operate Nexthink products ensuring alignment with best practices and approved solution designs.

· Develop dashboards, investigations, alerts, campaigns, automation workflows, and other Nexthink content

· Support integrations with customer systems using scripting and API-based approaches where required.

· Analyze endpoint and operational data to generate actionable insights and optimize use case effectiveness.

· Troubleshoot technical challenges using structured problem-solving techniques.

· Maintain accurate documentation of configurations, solution designs, and engagement activities.

Leadership, Collaboration & Professional Excellence

· Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.

· Continuously enhance skills and resolve issues using structured problem-solving tools and techniques.

· Effectively acquire, present, and clarify information using strong communication skills across various platforms.

· Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues.

· Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.

5 years of consulting or advisory experience, preferably in a customer-facing services role in the technology industry, B2B, SaaS, or similar.

· Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related technical discipline, or equivalent combination of education and relevant professional experience.

· Strong ability to gather and translate business issues into structured technical solutions.

· Ability to drive consultative conversations defining business challenges and remediation possibilities.

· Exceptional analytical skills with the ability to interpret and visualise data to generate actionable insights.

· Excellent knowledge of Microsoft Windows clients and applications.

· Ability to quickly learn new technologies in an unsupervised environment.

· Excellent communication, teamwork, and time management skills.

· Working knowledge of Nexthink and its products.

· Enterprise Operations experience (Digital Workplace, IT infrastructure, Capacity planning, end-user software/hardware engineering).

· ITIL v4 knowledge.

· Experience in scripting and integration concepts (PowerShell, Python, JSON, REST API, LDAP, SSO, BASH).

· Experience in data analytics and visualisation tools (SQL, Power BI, Tableau, etc.).

· MacOS familiarity.

This position requires 10% travel to the headquarters for training purposes.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.

• Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.

• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.

• Free access to professional training platforms to explore your interests and enhance your skills.

• Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.

• New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.

• Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.

• Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.