Project Manager - Service Delivery

Job description:

We are seeking a Service Delivery Associate to join our Operations Team. In this role, you will support the delivery of Gen AI cloud infrastructure services, ensuring seamless integration and optimal performance of cloud-based infrastructures. Your contributions will be vital in maintaining the reliability and efficiency of our AI acceleration platforms.

Key Responsibilities:

• Develop and manage project plans, timelines, and budgets for the projects.
• Coordinate the execution of projects by working with backend technical teams.
• Assist in implementing and managing cloud infrastructures utilizing Linux-based tools and technologies.
• Support the deployment of Gen AI solutions within cloud environments, ensuring alignment with client requirements and business objectives.
• Monitor and manage project budgets, ensuring that resources are allocated effectively.
• Identify and manage resources to meet project requirements and timelines.

Project Status Communication:

• Communicate effectively with clients to understand their needs and provide timely updates on service delivery status.
• Communicate progress, risks, and updates to stakeholders and management.
• Assist in addressing client concerns and resolving service-related issues promptly.

Process Improvement:

• Participate in identifying areas for service delivery optimization and contribute to the development of improvement strategies.
• Support the implementation of best practices in service delivery to enhance efficiency and client satisfaction.

Collaboration:

• Work closely with internal teams, including engineering and operations, to ensure coordinated and effective service delivery.
• Participate in team meetings and contribute to knowledge-sharing initiatives.

Documentation:

• Ensure proper documentation of every aspect of project.
• Handover to Operations team with all necessary documents.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 12+ years of experience in service delivery management within the cloud infrastructure industry, with a focus on Linux-based tools and technologies.
• Basic understanding of Generative AI solutions and cloud integration.
• Strong understanding of cloud platforms, virtualization, networking, storage, and DevOps practices.
• Familiarity with AI/ML infrastructure (GPU provisioning, distributed training environments, containerization).
• Good communication and interpersonal skills, with the ability to engage effectively with clients and team members.
• Willingness to learn and adapt to new technologies and processes.
• Experience with project management tools (MS Project, Jira, etc.).

Preferred Qualifications:

• Experience with cloud platforms (AWS, Azure, Google Cloud) and cloud orchestration tools such as Kubernetes and Terraform.
• Experience with AI/ML deployment in cloud environments.
• Knowledge of MLOps tools and platforms (Kubeflow, MLflow, Airflow, etc.).
• PMP, PRINCE2 certification.

Team Culture and Inclusion:

• Work in a collaborative, high-impact, and fast-paced environment.
• Be part of a culture that values ownership, innovation, and continuous learning.
• Thrive in an inclusive workplace where diverse ideas and perspectives are encouraged.

Skills

AWS, Azure, Cloud, Jira, Kubernetes, Linux, PMP, PRINCE2, Project, Terraform