MAC Technician

NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC® (low-floor cutaway and medium-duty buses), and NFI Parts™. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base in our buses and coaches around the world. Further information is available at www.nfigroup.com.

POSITION SUMMARY:

The MAC (Moves, Adds, and Changes) Technician plays a key role in supporting employees across NFI Group by coordinating and completing technology-related workspace and equipment changes. This position is responsible for the installation, configuration, testing, and deployment of computers, monitors, peripherals, telephones, mobile devices, software, and network connectivity to ensure employees have the tools they need to work effectively. The MAC Technician maintains accurate asset records, supports technology relocations and upgrades, and delivers efficient, customer-focused service while minimizing disruption to business operations across multiple locations.

WHAT YOU WILL DO:

• Coordinate and complete employee and workspace technology moves, additions, and changes (MACs) across NFI Group locations.
• Install, configure, relocate, test, and support computers, monitors, docking stations, printers, telephones, mobile devices, software, and related peripherals.
• Ensure workstations, network connections, telephony services, and required applications are fully operational and ready for end users.
• Collaborate with Helpdesk, Infrastructure, Networking, Facilities, Human Resources, vendors, managers, and site contacts to deliver seamless technology deployments and office moves.
• Manage and update service requests, incidents, schedules, and documentation through approved IT service management tools.
• Provide deskside technical support, troubleshoot installation and deployment issues, and escalate complex problems as required.
• Maintain accurate IT asset records, including equipment assignments, locations, inventory levels, warranties, and lifecycle status.
• Support equipment staging, storage, transportation, reuse, repair, and disposal processes while ensuring compliance with company standards.
• Follow established security, change management, hardware deployment, and software licensing procedures.
• Create and maintain technical documentation, deployment checklists, and workstation records while promoting safe, organized, and efficient work practices.

Requirements

• Post-secondary education in Information Technology or a related field
• 0-3 years of experience in IT support, desktop support, or a similar technical role
• Valid driver's license and ability to travel between Winnipeg locations
• Strong customer service, communication, organizational, and problem-solving skills
• Working knowledge of Windows, Microsoft 365, mobile devices, printers, telephony systems, and basic networking
• Experience with IT service management, asset management, and remote support tools
• Basic network cabling and PC/peripheral troubleshooting experience
• Understanding of IT asset management, inventory control, and data security practices
• Ability to lift up to 50 lbs and work in office, production, and warehouse environment
• A+ and/or ITIL certifications are considered an asset

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• RPP - Group RRSP
• Group Life - AD&D - Critical Illness Insurance
• Paid Time Off Benefits
• Training & Development
• Employee Discounts
• Employee Assistance Program - Counseling