Manager, Customer Success
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
As a Customer Success Manager, you will be a trusted strategic advisor and subject matter expert within the FMCG industry, providing high-value support to key clients. You will partner closely with Commercial, Client Service, and Operations leadership teams to drive client success, identify growth opportunities, and transform data into actionable business insights.
You will contribute to complex analytical engagements, influence executive-level decision making, and drive continuous improvement initiatives across clients, teams, and business processes. Assignments can range from strategic business performance analyses and category growth opportunities to thought leadership presentations for senior executives and industry leaders.
Responsibilities
Serve as the senior point of contact for Retail Measurement Services (RMS) clients, providing expert consultation on data interpretation, methodologies, industry trends, and growth opportunities.
Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor and influencing strategic business decisions.
Deliver high-impact analyses, executive-level presentations, and insights that translate complex data into clear business recommendations and measurable outcomes.
Partner with commercial and account teams to identify client expansion opportunities, support renewals, and contribute to revenue growth initiatives.
Establish quality standards and analytical best practices to ensure consistent delivery excellence across the team.
Lead regular business reviews with Client Service and Operations teams to monitor service delivery KPIs, operational effectiveness, and customer satisfaction metrics.
Drive continuous improvement and automation initiatives, leveraging technology and analytics to improve efficiency, scalability, and service quality.
Proactively identify business risks, escalate issues appropriately, and implement mitigation plans to ensure successful client outcomes.
Own and lead the development of thought leadership initiatives, industry perspectives, and client-facing strategic recommendations.
Represent the organization in client workshops, business reviews, industry events, and executive stakeholder discussions.
Collaborate with regional and global stakeholders on strategic projects, organizational priorities, and transformational initiatives.
A little about you
Curiosity drives your interest in what moves the market. You are passionate about transforming data into business impact and helping clients make better strategic decisions. You combine strong analytical capabilities with commercial acumen and leadership skills. You are comfortable engaging with senior stakeholders, influencing decision-making, and leading teams through change and growth.
Requirements
University degree in Business, Economics, Marketing, Statistics, Data Analytics, or a related field; postgraduate qualification is an advantage.
5+ years of experience in market intelligence, analytics, insights, or research, including leadership responsibilities. Experience within FMCG, Retail, Consumer Insights, or syndicated research environments is strongly preferred.
Excellent written and verbal communication skills with strong executive presentation capability; English proficiency is required.
Advanced proficiency in MS Excel and PowerPoint, with the ability to synthesize complex data into compelling business stories.
Strong analytical thinking, commercial acumen, and problem-solving skills with attention to detail.
Proven experience leading process improvement, automation, or transformation initiatives through technology and data solutions.
Strong stakeholder management skills with the ability to influence and collaborate across functions and levels of seniority.
Experience managing senior client relationships and presenting insights to director-level and C-suite stakeholders.
Demonstrated ability to manage multiple priorities, lead cross-functional projects, and deliver results in a fast-paced environment.
Experience contributing to business growth, customer retention, or strategic account development is highly desirable.
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion