Senior Manager, Engineering

Job Description

As manager of the Platform Management team within CMI Engineering, you'll lead the team that keeps our survey platforms running. Your team owns the CMI survey platforms along with the third-party services and contracts that power our data collection process. You'll inherit a high-performing group of 8-10 SREs and engineers with deep expertise in survey and market research platforms. You will serve as the accountable owner for platform reliability.

Responsibilities

• Lead and develop a team of 8-10 SREs and engineers responsible for the availability, performance, and reliability of CMI survey platforms
• Own the operational health of survey data collection systems - uptime, incident response, capacity, and change management
• Ensure platforms meet security, privacy, and data governance requirements (including respondent data handling)
• Manage relationships, contracts, and SLAs with third-party vendors and services that support the data collection pipeline
• Partner with product, data science, and operations stakeholders to align platform roadmaps with survey and panel requirements
• Plan and prioritize work across run-the-business support and platform modernization
• Work directly with Operations to manage budget and vendor spend for platform tooling and third-party services
• Hire, coach, and grow engineers; conduct performance reviews and career development planning

• Bachelor's degree in computer science, Information Systems, Engineering, or a related field - or equivalent practical experience
• 12+ years of overall experience in Software Engineering
• 7+ years in software, infrastructure, or platform engineering roles
• Experience operating within budget ownership and annual planning cycles
• Ability to lead distributed or hybrid teams across time zones
• 3+ years managing technical teams (SRE, DevOps, platform, or infrastructure engineering)
• Strong background in site reliability or platform engineering: monitoring/observability, incident management, CI/CD, infrastructure-as-code
• Cloud platform experience (AWS, Azure, or GCP)
• Vendor and contract management - negotiating, evaluating, and holding third parties to SLAs
• Proven ability to balance operational stability with delivery of platform improvements
• Clear communication with both engineering teams and non-technical business stakeholders
• Experience managing production systems that support business-critical data flows

Preferred Skills & Experience

• Experience with survey, panel, or market research platforms (e.g., Unicom Intelligence, Qualtrics, Decipher, Confirmit, or comparable)
• Familiarity with data collection pipelines and data quality controls
• Background supporting global, multi-region operations
• Experience driving platform migrations or consolidation efforts

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion