Returns Team Leader

We are looking for an experienced Returns Team Leader to join our Warehouse team and lead daily returns receiving, verification, inventory accuracy, product disposition, and team coordination activities.

Responsibilities:

• Lead daily receiving and processing of returned products within the Central Warehouse.
• Verify returned quantities, item details, condition, return reasons, and supporting documents.
• Ensure returned products are correctly recorded in WMS/system records and maintain full traceability.
• Investigate and resolve quantity, item, documentation, and inventory discrepancies with Stock Control and relevant teams.
• Ensure returned products are properly segregated and classified based on condition and approved disposition.
• Coordinate with Quality Assurance for product condition assessment when required.
• Ensure damaged, expired, rejected, or non-conforming products are not returned to available stock without proper approval.
• Coordinate products approved for restocking, supplier return, disposal, or other approved disposition.
• Lead and allocate daily tasks based on return volumes, workload, and operational priorities.
• Monitor team productivity, accuracy, attendance, and compliance with warehouse procedures and safety standards.
• Maintain accurate return records and prepare daily/periodic operational reports.
• Monitor return KPIs, identify recurring issues, and support process improvement initiatives.
• Escalate significant return issues, quality concerns, or operational delays to the Inbound Manager.

Requirements

• 3-5 years of relevant experience in warehouse operations, returns, inbound, inventory control, or a related field.
• Relevant Warehouse, Inventory, Logistics, or Supply Chain certification is an advantage.
• Previous Team Leader or operational coordination experience is preferred.
• Strong knowledge of warehouse returns, receiving, product verification, and inventory movements.
• Experience handling returned products and verifying quantity, condition, item details, and documentation.
• Good understanding of inventory accuracy, stock discrepancies, and WMS transactions.
• Knowledge of damaged stock, expiry control, product segregation, and disposition processes.
• Experience using WMS and warehouse operational systems.
• Strong leadership and ability to coordinate frontline warehouse teams and allocate daily workload.
• Good problem-solving, communication, organization, and reporting skills.
• Ability to work in a fast-paced, high-volume warehouse environment and support rotational shifts, weekends, or public holidays when required.