Executive - Branch Operations (Instarem India Pvt. Ltd.)

About the Role:

The Executive - Branch Operations (Cashier) is a frontline role responsible for accurately processing foreign exchange transactions, servicing retail and corporate clients, and supporting smooth branch operations. This position involves handling currency exchanges (buy/sell), remittances, and travel card issuance per RBI or central bank guidelines, while ensuring compliance with KYC/AML regulations and maintaining high standards of customer service and cash integrity.

Key Responsibilities:

• Execute foreign currency transactions accurately-including purchasing and selling forex-based on real-time rates.
• Issue prepaid travel cards and process AD-II and INMT remittance requests, ensuring adherence to documentation standards.
• Validate authenticity of banknotes using manual inspection, UV detectors, or currency-counting machines.
• Maintain accurate cash balances at start/end of each shift; perform daily reconciliation of tills, forex inventory, and receipts.
• Handle cash safely, deposit excess floats as per procedure, and report any discrepancies immediately.
• Greet and assist customers, guide them through forex products, rates, and required documentation.
• Provide accurate information on services; resolve complaints professionally and escalate when needed.
• Upsell-related products-e.g. travel insurance, forex cards, remittance services-to enhance customer value and branch revenue.
• Perform KYC checks and verify documents before processing transactions; enforce internal policies and RBI guidelines.
• Adhere to AML/CFT policies; identify and report suspicious activities or attempted fraud promptly.
• Record all transactions accurately in the company’s forex software (e.g. EON); ensure data integrity and timely updates.
• Assist in preparing daily cash/reporting sheets, participate in internal audits and branch inventory counts.
• Coordinate with branch manager and back-office teams to resolve anomalies, replenish currency stock, and ensure operational efficiency.

Requirements:

• A graduate degree or equivalent required. A degree in Finance, Commerce, or related field is preferred.
• Previous experience of minimum 1-2 years as a cashier, teller, or in cash-handling environment, with exposure to forex or banking operations preferred.
• Excellent numerical accuracy and attention to detail in cash transactions.
• Strong customer service and communication skills; ability to explain rates, procedures, and resolve queries professionally.
• Basic computer proficiency and familiarity with fintech or remittance software, MS Office/Excel for transaction logging.
• Knowledge of forex products, exchange rate dynamics, KYC/AML procedures, and regulatory compliance frameworks.
• High integrity, trustworthiness, and ability to handle large cash volumes securely.
• Ability to work under pressure in a fast-paced retail environment while maintaining accuracy and composure in a fast-paced retail environment while maintaining accuracy and composure.